TeleTech expands its EMEA operation with UK senior executive appointments as Customer Experience (CX) demand grows

TeleTech, a leading global provider of customer experience, engagement and growth solutions delivered through its proprietary end-to-end HumanifyTM Customer Engagement as a Service offering,nannounces it is expanding its EMEA operation with the hiring of key executives to focus on the United Kingdom and Europe. Continue reading TeleTech expands its EMEA operation with UK senior executive appointments as Customer Experience (CX) demand grows

Interactions Signs Kiwi.com, Bringing Intelligent Customer Care to Travelers Around the World

Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer care announced that Kiwi.com, the flight search engine that makes travelling simple and accessible to everyone, will deploy the IVA solutions to make it easier and more efficient for busy travelers to manage airline bookings around the world. With this news, Interactions establishes a major footprint in Europe. Continue reading Interactions Signs Kiwi.com, Bringing Intelligent Customer Care to Travelers Around the World

ASC Introduces New Version of neo Recording & Analytics Software

ASC announced the availability of its latest recording and analytics software, neo 5.1. This version of the neo suite boasts a wide range of features which exactly meet the urgent needs of service providers and their customers. The youngest release addresses the special requirements of Cloud solutions in terms of scalability, performance, high availability as well as easy service provision. Continue reading ASC Introduces New Version of neo Recording & Analytics Software

Puzzel ramps up outbound dialler functionality

Puzzel (formerly Intelecom’s contact centre entity) has announced new functionality in the latest release of its multi-channel cloud-based contact centre solution, designed to improve the customer experience. New outbound dialling and call rescheduling features enable agents to manage customer interactions and support real time communications more efficiently. Continue reading Puzzel ramps up outbound dialler functionality

PTP Partners with CallMiner, Bringing Advanced Speech Analytics to Improve Contact Center Performance and Customer Experience

CallMiner, the award-winning platform provider of speech and customer engagement analytics announced its partnership with PTP, a leading customer experience (CX) consulting firm. PTP provides organizations with CX-focused solutions that drive revenue and improve experience-based metrics. Continue reading PTP Partners with CallMiner, Bringing Advanced Speech Analytics to Improve Contact Center Performance and Customer Experience