With NICE Nexidia Analytics, Leading Brazilian Outsourcer CSU is 10 Times More Effective

NICE announced that CSU, a leading Brazilian business process outsourcer and technology services provider, is adopting NICE’s cloud-based Nexidia Analytics solution to improve quality and efficiency throughout its contact centers. With omnichannel capabilities and automation, NICE is providing CSU comprehensive interaction analytics and a ten-fold improvement in efficiency with the service it provides for its customers. Continue reading With NICE Nexidia Analytics, Leading Brazilian Outsourcer CSU is 10 Times More Effective

Volvo Car UK appoints Nicola Langley as Customer Experience Development Manager

Volvo Car UK has reinforced its commitment to customer service with the appointment of Nicola Langley as Customer Experience Development Manager. In the newly created role, which comes into effect immediately, Nicola will be responsible for ensuring all Volvo customers receive the premium experience to match the company’s range of new premium cars. Continue reading Volvo Car UK appoints Nicola Langley as Customer Experience Development Manager

Talkdesk to Offer Fonolo’s Feature-Rich Call-Back Solution to their Customers

Fonolo is proud to now offer its cloud-based call-back solutions to a growing network of Talkdesk-powered contact centres, and is coming soon to AppConnect, the first enterprise app store. Talkdesk announced AppConnect earlier this year at Opentalk, their annual thought leadership event in San Francisco, and has since grown the platform to offer a wider range of contact centre apps. Continue reading Talkdesk to Offer Fonolo’s Feature-Rich Call-Back Solution to their Customers

The latest version of Swyx’s unified communications solution makes installation easier

Unified communications provider Swyx has further improved its IP-based communications solution and will present its new version 11 for the first time at its International Partner and Technology Conference on Wednesday, September 27, 2017 in Bonn. To align the Swyx solution even more closely with the demands of partners and customers, their suggestions have been incorporated into the latest offering. Continue reading The latest version of Swyx’s unified communications solution makes installation easier