Tessi Graddo BPO chooses Enghouse Interactive Solutions for its Expansion Process

Tessi Graddo BPO, a subsidiary company of Tessi Group, specialized in BPO operational services and contact center outsourcing, has chosen Enghouse Interactive solutions to address the company’s opening to the market, its growth and the marketing of its digital transformation services. Continue reading Tessi Graddo BPO chooses Enghouse Interactive Solutions for its Expansion Process

Auto Trader partners with Selligent Marketing Cloud to motor ahead with customer engagement strategy

Selligent Marketing Cloud, a B2C Marketing Automation platform announced Auto Trader as a client. Auto Trader is the UK and Ireland’s largest digital automotive marketplace, and sits at the heart of the UK car buying and selling process. Continue reading Auto Trader partners with Selligent Marketing Cloud to motor ahead with customer engagement strategy

3Cinteractive Announces Industry’s First RCS Business Messaging Engagement Platform

3Cinteractive (3C), the leading provider of mobile marketing services for enterprise businesses, announced the mobile industry’s first A2P Rich Communication Services (RCS) messaging engagement platform. This platform is an extension of 3C’s existing mobile engagement platform, enabling brands to orchestrate and deliver the next generation of A2P messaging created by RCS capabilities. Continue reading 3Cinteractive Announces Industry’s First RCS Business Messaging Engagement Platform

Over one million UK jobs at risk from contact centre crisis

Smaller UK contact centres need to “evolve or fail”, according to one of the sector’s leading players. Manchester based allldaypa, the leading contact centre for the SME industry, reports that businesses face a ‘perfect storm’ of market conditions that will cause the profit margins of smaller operators to be wiped out. Continue reading Over one million UK jobs at risk from contact centre crisis