New RingCentral Persist Solution Maintains Services in the Event of Internet Outage at Customer Locations

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced, RingCentral Persist™, a new solution that enables enterprise customers to maintain communications services in case of an Internet failure at a customer’s location. Continue reading New RingCentral Persist Solution Maintains Services in the Event of Internet Outage at Customer Locations

Belatrix Software Enhances and Expands Chatbot and Virtual Assistant Service Offering

Belatrix Software, a leading software development company, has announced that it has launched a newly dedicated chatbot and virtual assistant services offering. The service expansion will allow partners to unlock the potential of chatbots and create powerful customer experiences. Continue reading Belatrix Software Enhances and Expands Chatbot and Virtual Assistant Service Offering

Creative Virtual Commended by Frost & Sullivan for V-Person, Its AI-powered Conversational Platform for Customer Experience

Based on its recent analysis of the European AI-enhanced customer self-service market, Frost & Sullivan recognises Creative Virtual with the 2019 European Product Leadership Award for its AI-powered conversational platform for customer experience, V-Person. Its virtual agent, chatbot, and live chat solutions empower enterprises to deliver a personalised, consistent, accurate, and seamless omnichannel engagement. Continue reading Creative Virtual Commended by Frost & Sullivan for V-Person, Its AI-powered Conversational Platform for Customer Experience

Noble Systems to Exhibit Omnichannel Contact Centre and Gamification Solutions at Enterprise Connect 2019

Noble Systems Corporation, a global leader in omnichannel contact centre technology announced that it would display its award-winning Gamification and omnichannel contact centre solutions in booth #1532 at the upcoming Enterprise Connect 2019 Conference, being held March 18 – 20 at the Gaylord Palms in Orlando, Florida. Continue reading Noble Systems to Exhibit Omnichannel Contact Centre and Gamification Solutions at Enterprise Connect 2019

SAP Study Says Up to 93 Percent of Companies Consider Intelligent Technology Key to Digital Transformation

SAP announced research findings from a study commissioned by SAP and conducted by leading industry analyst Forrester Consulting,* indicating that intelligent technologies are critical for supporting digital transformation in the enterprise. Continue reading SAP Study Says Up to 93 Percent of Companies Consider Intelligent Technology Key to Digital Transformation

Jacada named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards

Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Jacada as a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards. Continue reading Jacada named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards

Moxie named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards

Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Moxie as a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards. Continue reading Moxie named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards

LogMeIn Launches New Unified Communications & Collaboration Portfolio Brand and First Integrated UCC Product

LogMeIn, Inc. announced that it has introduced a new brand, GoTo, for its award-winning Unified Communications & Collaboration (UCC) suite of solutions. Along with its flagship meeting and webinar solutions — GoToMeeting and GoToWebinar – the new product portfolio will feature the company’s first ever, truly integrated UCC solution, GoToConnect, as well as the just announced GoToRoom conference room solution. Continue reading LogMeIn Launches New Unified Communications & Collaboration Portfolio Brand and First Integrated UCC Product