Chatbots will cut down energy supplier call waiting times, says Aspect

Following Which?’s recent naming and shaming of energy companies who keep their customers waiting too long on the phone, Aspect Software, global provider of fully-integrated consumer engagement, workforce optimisation and self-service solutions, has called for better self-service platforms to improve the customer experience. Continue reading Chatbots will cut down energy supplier call waiting times, says Aspect

Convergys Delivers Human-Like Virtual Assistant Experiences with Amazon Echo™ and Google Home™

Convergys, a global leader in customer management, announced another step forward in its Conversational platform, Intelligent Voice Portal 10, which delivers human-like virtual assistant technology to customers through popular IoT devices such as Amazon Echo™ and Google Home™. Continue reading Convergys Delivers Human-Like Virtual Assistant Experiences with Amazon Echo™ and Google Home™

Echo-U fuels expansion with experienced sales director

Leading contact centre Echo-U has appointed Dave Halford as sales director to aid its strategic business development plans across the UK. Dave, 53, will work closely with Echo-U’s senior management and marketing teams to generate overall sales growth across the owner-managed contact centre business and will be responsible for securing new clients, with a particular emphasis on the firm’s new southern office. Continue reading Echo-U fuels expansion with experienced sales director

Freshworks Launches Freshmarketer – Marketing Software for Digital Marketers

Freshworks, the leading provider of cloud-based business software, today announced the launch of Freshmarketer, a suite of marketing tools that will focus on optimizing conversions, bringing in much-needed visibility and insight into the customer acquisition process for businesses of all sizes. Freshworks’ recently acquired Zarget, and rebranded its suite of Conversion Rate Optimization (CRO) tools as Freshmarketer, making it their seventh product in its suite of affordable business software. Continue reading Freshworks Launches Freshmarketer – Marketing Software for Digital Marketers