RevolutionCloud revolutionises how contact centres acquire and use technology

SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has launched RevolutionCloud, a new Contact-Centre-as-a-Service solution. This game-changing hosting platform eliminates the limitations of other systems by offering a flexible choice of applications from some of the world’s leading technology vendors that deliver the same high level of functionality as premise-based solutions. Continue reading RevolutionCloud revolutionises how contact centres acquire and use technology

Avaya Government Solutions Partners with Collab9 to Offer FedRAMPSM Cloud Service

Avaya Government Solutions, through its partnership with Collab9, announced that the Avaya Aura® Communication Manager unified communications (UC) product portfolio is now available as a Federal Risk and Authorization Management Program (FedRAMP) authorized solution, with an Authority To Operate (ATO) at the moderate level. Continue reading Avaya Government Solutions Partners with Collab9 to Offer FedRAMPSM Cloud Service

HubSpot Launches Seventh Global Office in Berlin, Europe’s Fastest-Growing Tech City

HubSpot, a leading CRM, marketing, sales, and customer experience platform, released today findings from a new survey that positions Berlin as the fastest-growing tech city in Europe, with the vast majority of respondents identifying the city as a burgeoning hub for startups and tech companies. HubSpot also celebrated the launch of its new Berlin office and EU data center, further solidifying its commitment to supporting the booming DACH market. Continue reading HubSpot Launches Seventh Global Office in Berlin, Europe’s Fastest-Growing Tech City

TeleTech expands its EMEA operation with UK senior executive appointments as Customer Experience (CX) demand grows

TeleTech, a leading global provider of customer experience, engagement and growth solutions delivered through its proprietary end-to-end HumanifyTM Customer Engagement as a Service offering,nannounces it is expanding its EMEA operation with the hiring of key executives to focus on the United Kingdom and Europe. Continue reading TeleTech expands its EMEA operation with UK senior executive appointments as Customer Experience (CX) demand grows

Interactions Signs Kiwi.com, Bringing Intelligent Customer Care to Travelers Around the World

Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer care announced that Kiwi.com, the flight search engine that makes travelling simple and accessible to everyone, will deploy the IVA solutions to make it easier and more efficient for busy travelers to manage airline bookings around the world. With this news, Interactions establishes a major footprint in Europe. Continue reading Interactions Signs Kiwi.com, Bringing Intelligent Customer Care to Travelers Around the World