Conduent Report: Nearly Two-Thirds of Communications and Media Customers Loyal but Can Brands Keep Them?

Nearly two-thirds of consumers are loyal to their communications (63 per cent) and media (66 per cent) providers, having stayed with them for more than three years, despite signs this could change quickly if brands don’t adapt to customer experience demands. This news comes from the final two reports from The State of Customer Experience 2017 survey via Conduent Incorporated. Continue reading Conduent Report: Nearly Two-Thirds of Communications and Media Customers Loyal but Can Brands Keep Them?

NICE inContact Announces CXone Agent for Salesforce – Adding Integrated Workforce Optimization to Unified Desktop

NICE inContact, a NICE business announced the availability of Workforce Optimization (WFO) functionality available with NICE inContact CXone Agent for Salesforce on the Salesforce AppExchange. In addition to the comprehensive contact center controls and customer information displayed on a single, unified screen, agents can now easily access crucial WFO features within the same application. Continue reading NICE inContact Announces CXone Agent for Salesforce – Adding Integrated Workforce Optimization to Unified Desktop

West Attains Cisco Powered Cisco Spark Service Provider Designation

West’s Unified Communications Services, a global provider of communication and network infrastructure services announced that it is the first provider to undergo audit and achieve the Cisco® Powered Cisco Spark Service Provider accreditation as part of Cisco’s Cloud and Managed Services Program (CMSP). Continue reading West Attains Cisco Powered Cisco Spark Service Provider Designation

Unisys Predicts Advancements in Biometric Technology, Artificial Intelligence to Transform How Financial Services Organizations Engage with Customers

The emergence of Fintech startups and voice-powered artificial intelligence (AI) have altered people’s expectations for banking. As a result, financial services organizations will leverage advancements in security and predictive technology as a means to improve their efficiency, agility and ultimately deliver a better customer experience, particularly beneficial for smaller and mid-size banks looking to transform how they go to market, according to a new set of predictions from experts at Unisys Corporation. Continue reading Unisys Predicts Advancements in Biometric Technology, Artificial Intelligence to Transform How Financial Services Organizations Engage with Customers

Teleperformance Wins Frost & Sullivan Company of the Year Awards for Asia Pacific, Europe and North America Regions

Teleperformance, the worldwide leader in omnichannel customer experience management announced it received three prestigious Contact Center Outsourcing Company of the Year Awards from Frost & Sullivan, recognizing its entire regional operations in Asia Pacific, Europe and North America. The awards honor Teleperformance for a high degree of innovation in services, technologies, and leadership with a focus on customer value and market penetration. Continue reading Teleperformance Wins Frost & Sullivan Company of the Year Awards for Asia Pacific, Europe and North America Regions