Limitless joins forces with NewDay to deliver pioneering Voice of Customer programme

Limitless, the UK-based inventor and provider of a SaaS platform offering AI and crowd sourced customer service solutions announces that it has successfully concluded the first phase of a Voice of Customer (VoC) programme with leading credit card provider, NewDay. Continue reading Limitless joins forces with NewDay to deliver pioneering Voice of Customer programme

PlayVox Raises $7 Million to Modernize Quality Assurance for Customer Service and Call Centres

PlayVox, An omnichannel quality assurance and performance management software for call centres and customer support teams announced it’s raised $7 million investment from Five Elms Capital. The investment will be used to fuel growth and accelerate the release of new features/functionality for its global customer base. Continue reading PlayVox Raises $7 Million to Modernize Quality Assurance for Customer Service and Call Centres

Zendesk Hires First Chief Customer Officer, Expands Executive Bench with new CIO and SVP of Product Management

Zendesk announced the appointment of three new executives to its growing leadership team. Joining the company are Elisabeth Zornes, former general manager of global support for Microsoft Office, as Zendesk’s first chief customer officer; former Adobe executive Colleen Berube as chief information officer; and former Salesforce executive Shawna Wolverton as senior vice president, product management. Continue reading Zendesk Hires First Chief Customer Officer, Expands Executive Bench with new CIO and SVP of Product Management

Skyview Capital Completes the Acquisition of Select Customer Care Assets from Conduent Incorporated

As previously announced by Conduent, Skyview Capital, LLC (“Skyview”), a global private investment firm, announced that it has acquired select customer care assets from Conduent Incorporated and formed Continuum Global Solutions (“Continuum”) to serve as the single brand to house and operate the newly formed business. Terms of the acquisition were not disclosed. Continue reading Skyview Capital Completes the Acquisition of Select Customer Care Assets from Conduent Incorporated

[24]7.ai Appoints Digital Transformation Expert as Chief Operating Officer

[24]7.ai, a global leader in intent-driven customer engagement solutions announced the appointment of Rohan Ganeson as the company’s chief operating officer. In this role, Ganeson will be responsible for overseeing core business functions related to the company’s product business, from their creation to their success in the market. Continue reading [24]7.ai Appoints Digital Transformation Expert as Chief Operating Officer