8×8 Issued New Virtual Contact Center Patent by U.S. Patent and Trademark Office

8x8-INC-HiRes8×8, Inc., a provider of cloud communications and collaboration solutions announced that it has been awarded a new patent related to its Virtual Contact Center technologies. On December 31, 2013, the U.S. Patent and Trademark Office issued United States Patent number 8,619,967 entitled “Networked Contact Center.” The new patent is a continuation of United States Patent number 8,275,116 which was awarded to 8×8 on September 25, 2012.  Continue reading 8×8 Issued New Virtual Contact Center Patent by U.S. Patent and Trademark Office

Noble Systems Announces 2014 Select Noble Users Group Conference Series

NobleLogo_whiteBkgd_notagline-WebNoble Systems Corporation, a global leader in unified contact centre technology solutions, today announced the dates of its 2014 Select Noble Users Group (SNUG) Conference series. The theme of the 2014 events is “Going Beyond the Call”, a reference to how the company’s unified platform and technology solutions enable users to make the most of every customer contact and engage with them to build a relationship.  Continue reading Noble Systems Announces 2014 Select Noble Users Group Conference Series

Avtex Announces Partnership with ComputerTalk

Avtex, a provider of integrated interaction solutions, announced today its partnership with ComputerTalk, a leading provider of Microsoft Lync-native contact centre product and CEBP applications. As part of the ComputerTalk Global Partner Network, Avtex will work with ComputerTalk’s North American offices to better serve their own client base.  Continue reading Avtex Announces Partnership with ComputerTalk

FCS Gateway Solution Now Integrated with Toshiba Strata CIX®; Helps Symphony Suites Increase Revenue

FCS Computer Systems, a leading global provider of comprehensive hospitality guest services applications and solution design services, is pleased to announce the successful integration of its Gateway solution with Toshiba Singapore Pte Ltd, Unified Communication Systems’ Strata CIX® Unified Communication Systems. Together, the industry leading solutions in hotel billing and unified communication applications with IP telephony will enhance operational proficiencies in small and boutique hotels.  Continue reading FCS Gateway Solution Now Integrated with Toshiba Strata CIX®; Helps Symphony Suites Increase Revenue

TMJ Inc. Implement Verint Impact 360 Speech Analytics to Enhance Quality Management and Productivity

Verint LogoVerint® Systems Inc. announced that TMJ Inc., a Benesse Group company that operates call center and back-office operations in Japan, has implemented its Impact 360® Speech Analytics™ solution, part of Verint’s Voice of the Customer Analytics® portfolio. TMJ Inc., formerly known as Telemarketing Japan, operates in 11 cities in Japan and Shanghai, China and has a unique business concept of “Science of Technology” to leverage an advanced scientific and engineering approach in improving customer communications.  Continue reading TMJ Inc. Implement Verint Impact 360 Speech Analytics to Enhance Quality Management and Productivity