Verint to Acquire KANA Software, Transforming the Way Organizations Engage With Their Customers

KANA LogoVerint® Systems Inc. (NASDAQ: VRNT) today announced the signing of a definitive agreement to acquire KANA Software, Inc., a leader in customer service solutions delivered both on-premises and in the cloud. The acquisition would form a unique and revolutionary combination that would extend Verint’s Actionable Intelligence® strategy. The collective solutions from Verint and KANA would enable organizations worldwide to implement a single-vendor suite to help transform customer engagement. The acquisition of KANA, a portfolio company of Accel-KKR, is expected to be completed in Verint’s first fiscal quarter ending April 30, 2014.  Continue reading Verint to Acquire KANA Software, Transforming the Way Organizations Engage With Their Customers

Genesys Contact Center Solution Achieves Microsoft Lync 2013 Qualification

Geneys_logoGenesys, a leading provider of customer experience and contact center solutions announced that it has achieved Microsoft Lync 2013 qualification. The Microsoft Lync Independent Software Vendor (ISV) qualification program is designed to help ensure that qualified applications from Microsoft Partners meet customer expectations for specific scenarios. With third party testing, the program defines specific requirements for interoperability with Lync Server, installation, set-up and configuration, documentation, and support. With the latest Lync 2013 qualification, Genesys continues to enable Lync customers to unify their contact center interactions and enterprise unified communications.  Continue reading Genesys Contact Center Solution Achieves Microsoft Lync 2013 Qualification