Frost & Sullivan Confirms Teleperformance’s Leadership in the Contact Center Outsourcing Market

Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance (TP) with the 2013 North America Company of the Year Award in Contact Center Outsourcing. Already a Tier I giant in the global outsourced CRM and contact center services space, TP continues to leverage its experience, global reach, and innovativeness to deliver customer-centric solutions and tangible results for contact center clients.  Continue reading Frost & Sullivan Confirms Teleperformance’s Leadership in the Contact Center Outsourcing Market

Which? selects mplsystems for multi-channel contact centre solution

Which?, the largest consumer body in the UK, has selected customer contact technology specialist mplsystems to deliver a major multi-channel service centre upgrade, providing enhanced email, white mail and web chat management as well as powerful intelligentDesktop functionality.  Continue reading Which? selects mplsystems for multi-channel contact centre solution

Rapide publish Nine Top Tips for Enhancing Customer Experience using Proactive Communication

Rapide have shared lots of thought leadership recently about the importance of listening and responding to customer feedback and how their customer feedback solution, Rant & Rave, can provide a platform for this. But what about keeping customers informed and engaged throughout their journey?  Continue reading Rapide publish Nine Top Tips for Enhancing Customer Experience using Proactive Communication

Aspect Software and Capita IT Services announce channel partner agreement

Leading customer contact specialist, Aspect Software has today announced a channel partnership agreement with Capita IT Services, part of Capita plc, to supply Aspect’s complete customer experience portfolio of technology software to customers in the UK.  Continue reading Aspect Software and Capita IT Services announce channel partner agreement

Fujitsu Introduces Solution for the New World of Omni-channel Retailing

Fujitsu today introduces a new omni-channel Point of Service (PoS) application that allows retailers to significantly increase revenue while reducing IT costs. FUJITSU Retail Solution Market Place achieves this by supporting enterprise-wide transaction and order fulfilment to deliver a consistent and seamless buying experience to their customers via traditional point of service (PoS), online and mobile channels. Fujitsu continues to reinforce its long-term commitment to the global retail sector around the world with the introduction of this revolutionary new solution, being demonstrated today at Booth 3319 at the National Retail Federation’s Big Show 2014 in New York.  Continue reading Fujitsu Introduces Solution for the New World of Omni-channel Retailing