LiveOps Acquires UserEvents to Bring Real-Time, Contextual Routing to the Cloud Contact Center

LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced today that it has acquired UserEvents, Inc. and its flagship product CxEngage, a contextual routing engine that can aggregate and process events on any social, web, mobile or voice channel in real time. This follows LiveOps’ announcement of $30 million in debt funding, as well as the formation of two separate LiveOps corporate entities, also announced today.  Continue reading LiveOps Acquires UserEvents to Bring Real-Time, Contextual Routing to the Cloud Contact Center

CX Company partners with Randstad to create omni-channel customer engagement business

The customer engagement and self-service business, CX Company, has partnered with the global recruitment and HR services business, Randstad, to create Randstad Customer Intelligence (RCI). The new business has opened its first customer engagement centre in Amsterdam, the Netherlands, with fifty multi-lingual staff supporting social media management and live-agent customer service for a major international client. Its ambition is to be a dominant player in the global omni-channel engagement business.  Continue reading CX Company partners with Randstad to create omni-channel customer engagement business

Zendesk supports GLOSSYBOX to optimise global customer service

Zendesk, the leading provider of cloud software for better customer service, are supporting GLOSSYBOX to optimise their customer service across Europe. The successful beauty box vendor has grown from a German start-up to an international company in only two years. GLOSSYBOX now have an active presence in countries across three continents including the USA, UK, France and Japan.  Continue reading Zendesk supports GLOSSYBOX to optimise global customer service

Altitude Software Enables Renaissance Credit to Launch New Banking Services Faster

Altitude Software, a leader in unified customer interaction solutions, today announces that Renaissance Credit implemented the Altitude uCI solution and reported increased productivity and improved ability to rapidly introduce new banking services in its contact center.  Continue reading Altitude Software Enables Renaissance Credit to Launch New Banking Services Faster