OAISYS®, a leader in business call recording and contact center management solutions, today announced Chippenham-based Solar Communications as the recipient of its 2013 Top European Partner Award.
“Solar Communications collaborated closely with OAISYS to assess joint market opportunities and quantify sales targets for 2013,” said Kevin Burns, OAISYS Limited managing director. “Solar Communications’ management team felt confident the OAISYS solutions portfolio would present tremendous value to their Mitel and ShoreTel customer base and that they could not only meet, but exceed, their targeted revenue goals.”
“We’re excited and proud to recognize the efforts of Solar Communications by presenting them with our 2013 Top European Partner Award,” said Brian Spencer, president of OAISYS. “It is great to have partners like Solar Communications that keenly recognize the many benefits OAISYS solutions can provide to their customers — and even more rewarding to see the deep level of mutual engagement and collaboration with our team that enabled them to successfully capitalize on that demand.”
Among the activities and achievements Solar Communications undertook that led to it receiving this special recognition were:
Ending the fiscal year 2013 as a top revenue producer in the European market for the OAISYS Talkument and Tracer solutions, generating sales success both within its existing customer base and with new market opportunities;
Joint interactive event promotions with OAISYS, including technology showcase and customer road shows, offering hands-on product demonstrations and information exchange; and
Active discussion and mention of OAISYS solutions across multiple media, presenting useful insight into industry- and organizational-level drivers for call recording adoption and its value proposition for businesses.
“Solar Communications has always demonstrated a strong grasp and enthusiasm for the value OAISYS solutions can deliver to businesses throughout a wide range of industry sectors and company sizes. They take full advantage of the extensive sales, marketing and training support OAISYS offers, and they maintain a high level of collaboration throughout the sales process to ensure the utmost satisfaction for our mutual customers,” said Cliff Chandler, OAISYS Limited UK sales director.
“We are extremely pleased and honored to have been recognized by OAISYS with its 2013 Top European Partner Award. This is a tremendous accolade for the entire Solar Communications team,” said Mark Colquhoun, chief executive officer at Solar Communications. “It affirms our focused commitment to helping our customers achieve their business goals through the use of advanced communications technology, and OAISYS call recording solutions certainly address increasingly important areas of business concern. That technological innovation, paired with OAISYS’ track record for delivering timely, reliable and professional service and support, has helped to create a very successful partnership.”
Talkument personal voice documentation and collaboration software utilizes patented OAISYS Portable Voice Document (PVD™) technology to create digital media documents from business telephone calls, making them available to organize, retrieve, play back, annotate and share as needed. It provides company-wide control over risk management, quality assurance, customer retention, dispute resolution and other critical business concerns.
Tracer is the industry’s leading call recording solution for contact centers. Tracer also leverages OAISYS PVD technology paired with advanced contact center management features, including customizable employee performance evaluations, live and automatic call monitoring, quality and resource utilization reporting and synchronized desktop video recording capabilities.
OAISYS® is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. OAISYS voice compliance and quality monitoring applications help businesses mitigate risk and enhance customer service by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England. For more information please visit www.oaisys.com.
About Solar Communications
Solar Communications Ltd is an award-winning, customer-focused provider of industry leading solutions, suitable for businesses of any size that embrace Unified Communications, LAN, Network Services and Mobile Solutions. Solar Communications was founded in 1988, opened its London office in 2011 and branched out to Manchester in 2013 after acquiring Armstrong Communications.