Avaya has selected customer contact technology specialist Sabio as its Partner of the Year. Sabio was presented with the award, which recognises the partner organisation that has delivered the greatest, end-to-end contribution over the previous year, at Avaya’s Annual Partner Event held earlier this week at London’s Cumberland Hotel.
“Our Avaya Connect programme helps put partners right at the heart of our proposition, and we’re delighted to recognise Sabio as our Partner of the Year and celebrate the company’s important contribution to our ongoing success,” commented Simon Culmer, Avaya’s UK and Ireland Managing Director. “Winning this award of course depends on a strong sales performance, however Sabio went beyond this to deliver across all aspects of their Avaya partnership, from initial sales and marketing and opportunity development through to solutions delivery and ongoing support. We look forward to an even stronger performance in 2014.”
“Winning the Partner of the Year award caps another great year for Sabio, particularly as this award acknowledges all aspects of our Avaya partnership,” added Sabio’s Commercial Director, Andy Roberts. “For Sabio, partnering with Avaya means engaging at every level and we work hard to make sure that we’re ideally placed to help our customers make the most of Avaya’s evolving portfolio of contact centre and unified communications solutions. It’s an approach that’s working well, and last year we significantly outperformed our Avaya Connect Platinum Partner sales targets. Over the previous three years we have grown our Avaya revenues by more than 50%, with a particular emphasis on helping organisations take advantage of Avaya technology to run their operations more efficiently.
“At Sabio we find that we can best support our customers by operating as an extension of Avaya’s activities, adding value through programmes such as our best practice ‘Award Winning Contact Centre’ events and thought leadership initiatives like our successful joint research project looking at key security issues in contact centres,” he added. “Serving as a member of Avaya’s Partner Advisory Council also ensures that Sabio contributes actively to Avaya’s product development and service delivery strategy. This year, for example, Sabio’s experts contributed articles on future trends and security frustrations to Avaya’s major ‘Managing the Customer Experience’ guide.
2014 sees Sabio celebrating its tenth year as an Avaya Connect Platinum Partner, demonstrating its in-depth technical expertise, proven delivery capabilities and consistent overall performance. Avaya Platinum status is only awarded to organisations like Sabio that have the highest number of certified specialists, and who are experts in complex projects that span multiple customer engagement channels and involve multi-vendor integration. Referencing this expertise, Avaya’s Sales Director for UK Financial Services, Mike Pook, said: “when it comes to challenging projects in the financial services sector, we’re delighted to work with Sabio as they really are a safe pair of hands.”
Sabio – Avaya’s Partner of the Year for 2014 – is a specialist contact centre and unified communications systems integrator focused on delivering exceptional customer contact strategies and solutions based on best-of-breed technologies from leading organisations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed services and has worked with many major organisations across the UK including Argos, Brewin Dolphin, Business Stream, Eurostar, Holiday Cottages, Leeds City Council, Office Depot, Thames Water and multi-award winning Lebara Mobile.
For more information, visit www.sabio.co.uk