FCS Gateway Solution Now Integrated with Toshiba Strata CIX®; Helps Symphony Suites Increase Revenue

FCS Computer Systems, a leading global provider of comprehensive hospitality guest services applications and solution design services, is pleased to announce the successful integration of its Gateway solution with Toshiba Singapore Pte Ltd, Unified Communication Systems’ Strata CIX® Unified Communication Systems. Together, the industry leading solutions in hotel billing and unified communication applications with IP telephony will enhance operational proficiencies in small and boutique hotels.  Continue reading FCS Gateway Solution Now Integrated with Toshiba Strata CIX®; Helps Symphony Suites Increase Revenue

TMJ Inc. Implement Verint Impact 360 Speech Analytics to Enhance Quality Management and Productivity

Verint LogoVerint® Systems Inc. announced that TMJ Inc., a Benesse Group company that operates call center and back-office operations in Japan, has implemented its Impact 360® Speech Analytics™ solution, part of Verint’s Voice of the Customer Analytics® portfolio. TMJ Inc., formerly known as Telemarketing Japan, operates in 11 cities in Japan and Shanghai, China and has a unique business concept of “Science of Technology” to leverage an advanced scientific and engineering approach in improving customer communications.  Continue reading TMJ Inc. Implement Verint Impact 360 Speech Analytics to Enhance Quality Management and Productivity