3CLogic Announces Technology Partnership with Interplay Analytics

3CLogic, the only contact center solution on the Amazon Web Services (AWS) cloud, announces its channel partnership with Interplay Analytics, the market-leading consulting firm that helps organizations improve contact center performance and customer service. The new partnership, called Interplay3c, gives organizations, of all sizes, the benefits of being on the AWS cloud; inbound, outbound, and blended contact center solutions along with Interplay Analytics’ contact center consulting and research services.  Continue reading 3CLogic Announces Technology Partnership with Interplay Analytics

Amdocs CES Suite Addresses Demand for Personalized Lifestyle Experiences, Expands SMB Capabilities

Amdocs the leading provider of customer experience systems and services, today announced the release of Amdocs CES 9.1. The company’s latest product suite introduces new social care, small and medium-sized business (SMB), and multi-play capabilities to allow service providers to give customers control of their experiences across any channel, network, service or device.  Continue reading Amdocs CES Suite Addresses Demand for Personalized Lifestyle Experiences, Expands SMB Capabilities

Clarabridge Launches Global Partner Program

Clarabridge, Inc., the leading provider of Intelligent Customer Experience Management (CEM) solutions for the world’s top brands, announced the launch of the Clarabridge Partner Program. Designed to increase companies’ CEM expertise, engage customers in new and meaningful ways and drive revenue, Clarabridge invites independent software vendors, service integrators, consultancies, value added resellers and other technology and service providers to join the Clarabridge Partner Program. Participating partners have the ability to refer, resell and become certified to deliver services with Clarabridge.  Continue reading Clarabridge Launches Global Partner Program

Argos turns to mobile NFC to improve customer experience and drive app downloads

Proxama PLC the global mobile marketing, loyalty and mobile wallet company, has delivered the first major retail Near Field Communication (NFC) capability for leading UK online and high street retailer, Argos. From 18th January and in 40 Argos stores throughout the UK shoppers are able to tap their NFC-enabled smartphones to engage with store staff who are wearing NFC-enabled lanyards recommending the latest offers. Customers will also be able to tap in-store cards to download the Argos mobile app to make purchases on the go.  Continue reading Argos turns to mobile NFC to improve customer experience and drive app downloads