3CLogic Announces Technology Partnership with Interplay Analytics

3CLogic, the only contact center solution on the Amazon Web Services (AWS) cloud, announces its channel partnership with Interplay Analytics, the market-leading consulting firm that helps organizations improve contact center performance and customer service. The new partnership, called Interplay3c, gives organizations, of all sizes, the benefits of being on the AWS cloud; inbound, outbound, and blended contact center solutions along with Interplay Analytics’ contact center consulting and research services.  Continue reading 3CLogic Announces Technology Partnership with Interplay Analytics

Amdocs CES Suite Addresses Demand for Personalized Lifestyle Experiences, Expands SMB Capabilities

Amdocs the leading provider of customer experience systems and services, today announced the release of Amdocs CES 9.1. The company’s latest product suite introduces new social care, small and medium-sized business (SMB), and multi-play capabilities to allow service providers to give customers control of their experiences across any channel, network, service or device.  Continue reading Amdocs CES Suite Addresses Demand for Personalized Lifestyle Experiences, Expands SMB Capabilities

Clarabridge Launches Global Partner Program

Clarabridge, Inc., the leading provider of Intelligent Customer Experience Management (CEM) solutions for the world’s top brands, announced the launch of the Clarabridge Partner Program. Designed to increase companies’ CEM expertise, engage customers in new and meaningful ways and drive revenue, Clarabridge invites independent software vendors, service integrators, consultancies, value added resellers and other technology and service providers to join the Clarabridge Partner Program. Participating partners have the ability to refer, resell and become certified to deliver services with Clarabridge.  Continue reading Clarabridge Launches Global Partner Program