Verint to Ring NASDAQ Stock Market Closing Bell and close acquisition of KANA Software

Verint LogoVerint® Systems Inc. announced that it is scheduled to ring the NASDAQ Stock Market closing bell tomorrow, February 5, 2014 at 4 pm ET, to commemorate its 20th Anniversary, which occurred on February 1, and to celebrate the closing of its acquisition of KANA Software, which took place February 3.

“Since its formation on February 1, 1994, Verint has been committed to delivering Actionable Intelligence® solutions that enable organizations to capture big data, glean insights from the data and then operationalize those insights throughout the organization,” says Dan Bodner, CEO, Verint. “Behind Verint’s success over the past 20 years has been our Actionable Intelligence vision, strategy involving innovative analytical solutions, customer-centric culture, and highly dedicated and talented workforce.”  Continue reading Verint to Ring NASDAQ Stock Market Closing Bell and close acquisition of KANA Software

Dimension Data Completes Acquisition Of NextiraOne

Dimension Data, the $5.8 billion global solutions and services provider, today announced that it has acquired certain subsidiaries of NextiraOne, the European multinational company that designs, installs, maintains, and supports business solutions and communications services for over 43,000 private and public sector clients throughout Europe.  Continue reading Dimension Data Completes Acquisition Of NextiraOne

Engaging and Retaining Insurance Customers – How Insurers are missing a trick!

Consumers looking for insurance are always looking for the best deal: they search the web, compare the price, take out the policy. It’s easy to swap provider, and as such, the insurance industry has high customer churn. So how can companies keep their customers? Alistair Burton, Business Development Manager for Insurance and Healthcare at Genesys, argues that insurance companies are missing a genuine opportunity to engage with their customers, and need to provide a more proactive approach to customer service in order to provide a better, more fulfilling customer experience – and increase customer retention. The answer to this is proactive web and mobile engagement.  Continue reading Engaging and Retaining Insurance Customers – How Insurers are missing a trick!

Oxford City Council beats severe weather by optimising customer service in partnership with Netcall

netcall logoRecent severe weather conditions have resulted in higher call volumes to Oxford City Council’s contact centre, as customers seek help and advice on managing the impact of floods in their local area.  Continue reading Oxford City Council beats severe weather by optimising customer service in partnership with Netcall

Insurance company transforms service and sales operation with leading cloud contact centre technolog

NVM logo jpgA nationally-operating car insurance specialist has enhanced its customer experience and sales operation with innovative cloud contact centre technology from NewVoiceMedia. The business deployed ContactWorld for Service and ContactWorld for Sales and Marketing with Salesforce integration, for a single, shared view of all customer interactions.  Continue reading Insurance company transforms service and sales operation with leading cloud contact centre technolog