Research: Permissions and strong customer relationships critical for SoLoMo marketing to succeed

New research on Social Local Mobile (SoLoMo) marketing by customer insight company GI Insight reveals that 70% of UK consumers are only happy to receive location-based commercial messages via their mobile phone if they have given prior permission for the company sending the communications to contact them.  Continue reading Research: Permissions and strong customer relationships critical for SoLoMo marketing to succeed

Yaskawa America Selects Aptean’s Knowledge Management Platform to Enhance Customer Service

Aptean, a global leader in enterprise application software (EAS), will provide Yaskawa America, Inc. with Knova, a knowledge management (KM) solution that will enable Yaskawa to quickly and cost effectively resolve customer service issues. Knova is ideal for large customer service and support organizations like Yaskawa that process complex queries across multiple channels.  Continue reading Yaskawa America Selects Aptean’s Knowledge Management Platform to Enhance Customer Service

Altitude Software to showcase new Altitude uCI™ solutions at the Call Center World Berlin

Altitude Software, a leader in unified customer interaction solutions, will chart a course to true customer engagement in the contact center and showcase new Altitude uCI™ solutions at the Call Center World Berlin – Estrel Convention Center (Hall 1, Stand A15), February 18-20.  Continue reading Altitude Software to showcase new Altitude uCI™ solutions at the Call Center World Berlin

SpatialBuzz and Telefónica UK Shortlisted for The 2014 Telecoms.com Industry Awards

SpatialBuzz, an innovative cloud-based customer experience analytics and service monitoring platform for network operators, has announced that SpatialBuzz and Telefónica UK have been jointly shortlisted in the CEM category in the 2014 Telecoms.com Awards.  Continue reading SpatialBuzz and Telefónica UK Shortlisted for The 2014 Telecoms.com Industry Awards