Altitude Software, a leader in unified customer interaction solutions, will chart a course to true customer engagement in the contact center and showcase new Altitude uCI™ solutions at the Call Center World Berlin – Estrel Convention Center (Hall 1, Stand A15), February 18-20.
Altitude uCI mobile application integration; efficient workflow management, as well as new coaching and recording functionalities will be in the spotlight. These features help companies enable problem-solving and promote true customer engagement in the contact center. Altitude uCI customer interaction management suite already enables companies to manage all customer interactions – including Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web – in one truly unified environment.
Altitude Cloud solutions to accelerate businesses in Europe
Altitude Software is also announcing the roll-out in Europe of Altitude Cloud new, powerful, reliable and easy-to-use customer interaction solutions to set up business campaigns and meet customer service challenges. These are completely customizable solutions that can be up and running within a matter of hours with little to no capital investment. Contact centers are able to scale up or down based on demand, while optimizing resources and saving time and money.
“People now use all their devices (PC, tablet, phone, and smartphone) anywhere, and whenever they need to contact companies to order, to request, to complain or to suggest..” states Laurent Detournay, Altitude Vice-President for Northern Europe. “”In face of this new reality, contact centers need advanced technology solutions that are able to unify sales and service through all interaction channels and to offer a single view of each customer history, enabling true customer engagement”.
The largest international congress and trade show for call center management in Europe
The CCW is the largest international congress and trade show for call center management in Europe. The increasing relevance of the industry is reflected in the continuously rising number of visitors since 1999. The CCW 2014 will take place at Estrel Convention Center in Berlin. Altitude Software will be present for the 6th year (Stand A15), and will be sponsoring the Congress and the Meet&Seat area at Hall 1.
Altitude Software has been active in Germany since 1997 from its Brussels office, serving leading contact center customers and partners such as avocis, Teleperformance, and Intrum Justitia. It has opened an office in Dusseldorf in 2012 to focus on regional business opportunities and to increase support to a growing customer base, reaching several thousand agents, and to a qualified partner network in German-speaking countries. To find more information about Altitude Software in Germany, visit us at www.altitude.com/de.
About Altitude Software
Altitude Software (www.altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics.