Matt Lawrence, formerly Account Manager at 24/7/365 contact centre, Ansaback, is joining the call scripting software innovator, CallScripter, bringing five years of product experience and a wealth of real-world contact centre know-how to the team.
Sam Bailey, Professional Services & Customer Service Manager at CallScripter comments, “With Matt’s extensive experience within the contact centre industry, he will be instrumental to our continued growth by helping us achieve the highest levels of support and consultancy to customers and partners globally”.
Matt Lawrence comments, “This is a very exciting time to be joining CallScripter as I will have the opportunity to make a real impact across our global customer-base assisting with product enhancements, technical expertise and customer service.
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity whilst improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.
CallScripter are a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, UK with regional partners worldwide.
For more information visit www.callscripter.com