OAISYS®, a leader in business call recording and contact center management solutions announced Encinitas, Calif.-based LANtelligence as the recipient of its 2013 Most Valuable Partner (MVP) in North America Award.
“We’re pleased to announce LANtelligence as our Most Valuable Partner Award recipient for 2013,” said Brian Spencer, president of OAISYS. “LANtelligence has earned this award by keenly recognizing the many benefits OAISYS solutions can provide to their customers — and by taking advantage of a deep level of mutual engagement and collaboration with our team that has enabled them to successfully capitalize on customer demand.”
Among the activities and achievements LANtelligence undertook that led to it receiving this special recognition were:
- Ending the fiscal year 2013 as a top revenue producer in the North American market for the OAISYS Talkument and Tracer solutions, generating sales success both within its existing ShoreTel customer base and with new market opportunities;
- Joint interactive event promotions with OAISYS, including technology showcase and customer road shows, offering hands-on product demonstrations and information exchange; and
- Active discussion and mention of OAISYS solutions across multiple media, presenting useful insight into industry- and organizational-level drivers for call recording adoption and its value proposition for businesses.
“LANtelligence maintains a high level of collaboration throughout the sales process to ensure the utmost satisfaction for our mutual customers. The LANtelligence team has demonstrated a strong grasp and enthusiasm for the value OAISYS solutions can deliver to our mutual ShoreTel customers throughout a wide range of industry sectors and company sizes. They take full advantage of the extensive sales, marketing and training support OAISYS offers,” said Greg Floyd, OAISYS North American sales director.
“We are extremely pleased and honored to have been recognized by OAISYS with its 2013 Most Valuable Partner Award. This is an incredible tribute to the efforts of the entire LANtelligence team,” said Marty Tracey, chief executive officer at LANtelligence. “This award affirms our focused commitment to helping our customers achieve their business goals through the use of advanced communications technology, including OAISYS call recording solutions. The technological innovation of OAISYS’ call recording solutions, paired with its track record for delivering timely, reliable and professional service and support, has helped to create a very successful partnership.”
Talkument personal voice documentation and collaboration software utilizes patented OAISYS Portable Voice Document (PVD™) technology to create digital media documents from business telephone calls, making them available to organize, retrieve, play back, annotate and share as needed. It provides company-wide control over risk management, quality assurance, customer retention, dispute resolution and other critical business concerns.
Tracer is the industry’s leading call recording solution for contact centers. Tracer also leverages OAISYS PVD technology paired with advanced contact center management features, including customizable employee performance evaluations, live and automatic call monitoring, quality and resource utilization reporting and synchronized desktop video recording capabilities.
OAISYS® is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. OAISYS voice compliance and quality monitoring applications help businesses mitigate risk and enhance customer service by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England. For more information please visit www.oaisys.com.