8×8 partner with Zendesk to Deliver Out-of-the-Box Customer Service Contact Center Solution

8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions announced it has partnered with Zendesk, the leading cloud-based customer service platform used by more than 40,000 customers, to develop a bundled cloud contact center solution. The solution tightly weaves the functionality of both applications to improve the responsiveness, efficiency and management of contact centers.  Continue reading 8×8 partner with Zendesk to Deliver Out-of-the-Box Customer Service Contact Center Solution

Bright Pattern announces integration with Zingaya

Bright Pattern, the only provider of next generation cloud contact center software, announced today the fruits of a technology partnership with Zingaya, of Palo Alto, California. Zingaya Web-call enables voice calls through any computer – directly from a web page – that can be placed via any browser and without requiring a download or softphone.  Continue reading Bright Pattern announces integration with Zingaya

Adapt Deploying Unified Contact Center and IP PBX Platform at Travis Credit Union

Travis Credit Union has selected Adapt Telephony Services, LLC, to configure, install and provide technical support for the Interactive Intelligence Group Inc.’s (ININ) contact center and enterprise IP telephony software suite, Customer Interaction Center® (CIC). The all-in-one unified communication platform will be deployed by Adapt throughout the Vacaville headquarters office and at 22 branch locations. Adapt serves nearly 100 credit unions across the U.S.  Continue reading Adapt Deploying Unified Contact Center and IP PBX Platform at Travis Credit Union

Aspect Workforce Mobile Application Receives Product of the Year Award From TMC’s CUSTOMER Magazine

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that TMC, a global, integrated media company, has named Aspect Workforce Mobile as a CUSTOMER 2014 Product of the Year Award winner. The Product of the Year awards recognizes innovative call center, CRM and teleservices products and solutions released in 2014.  Continue reading Aspect Workforce Mobile Application Receives Product of the Year Award From TMC’s CUSTOMER Magazine