Bright Pattern cloud contact center software powers Zoyto through severe weather in Texas

In late January, the National Weather Service issued a winter storm watch for 23 counties in Texas; the same storm system that ultimately debilitated Atlanta, Georgia, was bearing down on the Lone Star State and forcing school and business closures. But Zoyto, a logistics and fulfillment company based in Houston, was unconcerned, and with some management forethought, the company never lost a minute of productivity, because they use Bright Pattern’s next generation virtual contact center solution. Continue reading Bright Pattern cloud contact center software powers Zoyto through severe weather in Texas

Razorsight Launches First Real-Time Analytics on Smartphones

Razorsight introduced the Communications and Media industry’s first real-time predictive analytics. The innovative new real-time analytics via smartphone delivers significant gains in customer experience management and customer lifetime value (CLV): For the first time, senior executives at Communications and Media companies can instantly view a ranking of highest likely churn by regions, markets or even cell sites for the upcoming week, month or quarter – all from their smartphones. Continue reading Razorsight Launches First Real-Time Analytics on Smartphones

Avaya Unveils Technology Firsts at the Sochi 2014 Olympic Winter Games

Avaya LogoAthletes, fans, media, officials and volunteers have descended on Sochi, where organizers anticipate the Sochi 2014 Olympic Winter Games to be the most connected Olympic Winter Games in history. As the Official Supplier of Network Equipment to Sochi 2014, Avaya is providing a full communications experience to more than 40,000 Olympic Family members while interconnecting 11 competition venues, three Olympic Villages, Media Centers, Celebration Centers, Data Centers and Technology Operating Centers. Continue reading Avaya Unveils Technology Firsts at the Sochi 2014 Olympic Winter Games