LumenVox Announces Release of Speech Product Suite Version 12.1

LumenVox is happy to announce the immediate availability of version 12.1 of our Automatic Speech Recognizer (ASR), Text-to-Speech (TTS) Server, and Speech Tuner. The software is available for immediate download. Improvements were made across all products to make LumenVox 12.1 easier to install, configure, operate, and develop for. We recommend that current customers arrange an upgrade as soon as possible. Continue reading LumenVox Announces Release of Speech Product Suite Version 12.1

Global Blue selects multi-channel and customer experience desktop from mplsystems

Global Blue, the experts in international shopping and spending, has selected mplsystems to transform its network of multilingual contact centres, providing multi-channel contact technology and an intelligent desktop solution. Global Blue’s customer service operation handles inbound and outbound calls, and emails from some 270,000 travelling shoppers in over 40 countries. Continue reading Global Blue selects multi-channel and customer experience desktop from mplsystems

Enghouse Interactive Enhances its Cloud-based Contact Center Service Provider Platform

EnghouseEnghouse Interactive, developer of the most comprehensive portfolio of unified communications and call center solutions, announced the delivery of version 6.1.2 of its Enghouse Contact Center Service Provider or CCSP (formerly CosmoCall Universe), a platform that enables Cloud based contact center applications. Continue reading Enghouse Interactive Enhances its Cloud-based Contact Center Service Provider Platform