U.S. Bank Expands Mobile App Pilot Using Voice Biometrics to Access Credit Card Account

U.S. Bank employees are piloting software that lets customers speak a simple passphrase, such as “my voice is my password” to access a credit card account on a mobile device. The feature – called voice biometrics – allows select credit card customers to use their voice to login with a spoken passphrase so they can access their account balances, search transactions and make a payment on their account in the mobile app. Continue reading U.S. Bank Expands Mobile App Pilot Using Voice Biometrics to Access Credit Card Account

Promero Announces New Speech Analytics On Demand Program with CallMiner

Promero, Inc., a leading reseller and hosting provider of call center software announced a new Speech Analytics On Demand program. The new program gives contact centers the ability to maximize call center agent performance and immediately improve business by using Promero’s hosted speech analytics solution that is affordable, scalable and easy to implement. Continue reading Promero Announces New Speech Analytics On Demand Program with CallMiner

Mitel Simplifies How Businesses Connect With Customers in Latest Release of MiContact Center

Mitel® unveiled its seventh-generation contact center solution to help businesses simplify how they interact with their customers via popular new contact options. MiContact Center 7.0 includes mobile chat and self-service features as well as outbound capabilities that are designed to boost sales and drive lead generation. Continue reading Mitel Simplifies How Businesses Connect With Customers in Latest Release of MiContact Center