Aspect Software and Call Design announce UK channel partner agreement

aspect-logo-std-full-RGBLeading customer contact specialist, Aspect Software, has announced a UK channel partnership agreement with Australian firm Call Design, Aspect’s largest global partner for workforce optimisation. Call Design’s extensive expertise in workforce and back office optimisation will extend and enhance Aspect’s ability to deliver improved returns for customers in the UK. Continue reading Aspect Software and Call Design announce UK channel partner agreement

DependableIT Picks HireIQ to Screen Technical Support Professionals

HireIQ Solutions, the innovative leader in predictive analytics and virtual talent acquisition solutions for customer-facing organizations, today announced that DependableIT, an industry leader in providing premium contact centre services specializing in customer service, inbound sales, technical support, and premium technical support, has selected the company’s award-winning InterviewIQ virtual interviewing software to transform its recruiting and hiring. Continue reading DependableIT Picks HireIQ to Screen Technical Support Professionals

Noble Systems Selected as one of Region’s Fastest Growing Firms

NobleLogo_whiteBkgd_notagline-WebNoble Systems, a leader in unified contact centre technology solutions, is pleased to announce their selection onto the Greater Manchester Fastest 50 list. Greater Manchester Business Week has teamed up with law firm Ward Hadaway to launch the scheme that compiled the definitive list of the privately-owned profit-making businesses that have seen the biggest annual turnover growth over the last three years. Continue reading Noble Systems Selected as one of Region’s Fastest Growing Firms

Vocalcom Bringing Big Data and Powerful Mobile Customer Engagement Apps to its Contact Center Suite

Vocalcom, world leader in contact centre software solutions, is announcing that it has partnered with TapCrowd, an innovative mobile apps platform, creating the opportunity to simultaneously power intuitive mobile customer experiences and radically improve contact centre performance. Continue reading Vocalcom Bringing Big Data and Powerful Mobile Customer Engagement Apps to its Contact Center Suite

Sinclair Voicenet Introduces New Analytics- Enabled Quality Management Solution For Contact Centres

Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions, has launched QM Plus, a new analytics-enabled quality management solution for contact centres. Continue reading Sinclair Voicenet Introduces New Analytics- Enabled Quality Management Solution For Contact Centres

DATEL Software Solutions Announces New Contact Center Software Release

DATEL Software Solutions announced its most recent release of the Unified Contact Center SWEET! (UCCS) for Avaya IP Office. Release 8.1.0 will provide users with an entirely web-based contact center reporting and monitoring tool for both agents and groups. As with all of DATEL’s solutions, this new release is backed with DATEL’s first-rate support. Continue reading DATEL Software Solutions Announces New Contact Center Software Release

Interactive Intelligence Make Organisational Changes to Streamline Global Software, Service Delivery

ININ logoInteractive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has created three C-level positions to further streamline its operations for improved global software and service delivery. All three positions are being filled by current members of the company’s leadership team. Continue reading Interactive Intelligence Make Organisational Changes to Streamline Global Software, Service Delivery

Rekord just the ticket for contact centres

Independent managed communications provider, Foehn, has developed and launched a new and innovative telephony application called Rekord that enables contact centres to link voice recordings effortlessly and seamlessly to Zendesk tickets. More than 300 million people around the world receive support from Zendesk-powered customer service departments and help desks. Continue reading Rekord just the ticket for contact centres