Cardiff contact centre teams short-listed for major awards

Innovation, flexibility, efficiency, co-operation and dedication are just some of the attributes that have seen staff at Serco’s Cardiff contact centre in St Mary Street shortlisted for two major awards. Adviser, Molly Firth, who has been nominated for ‘Support Person of the Year’ and the Webchat team which has been nominated for ‘Best Application of Technology’, in this year’s Welsh Contact Centre Awards. Continue reading Cardiff contact centre teams short-listed for major awards

ForeSee’s cxReplay for Mobile Earns CUSTOMER Magazine’s ‘Product of the Year’ Award

ForeSee, the industry’s leading customer experience measurement and predictive analytics solutions for brands and organizations announced that its cxReplay for Mobile product has received a 2014 Product of the Year Award from TMC’s CUSTOMER magazine. ForeSee, the cornerstone of the Answers Cloud Services division of Answers Corp., partners with clients to quantify the voice of the customer, putting it into context to drive strategic and tactical decisions that translate into desired business results. Continue reading ForeSee’s cxReplay for Mobile Earns CUSTOMER Magazine’s ‘Product of the Year’ Award

NICE Named Among Fast Company’s “World’s 50 Most Innovative Companies”

NICE Systems announced that it was named as one of the “World’s 50 Most Innovative Companies” in 2014 by Fast Company magazine. This places NICE among leading businesses like Google, Amazon, Airbnb, and Nike. NICE ranked first in the magazine’s “Top 10” innovators in finance. Continue reading NICE Named Among Fast Company’s “World’s 50 Most Innovative Companies”

NSN shares customer loyalty tips to help operators boost profitability

Nokia Solutions and Networks is adding a powerful new way to instantly gauge customer loyalty to its Customer Experience Management (CEM) offering. NSN CEM for Loyalty Scores provides operators with a near real-time view of the factors behind their customer loyalty measure such as Net Promoter Score (NPS)*. This allows likely detractors to be identified and causes of dissatisfaction to be pinpointed and resolved, leading to continuously improving loyalty scores and higher operator profitability. Continue reading NSN shares customer loyalty tips to help operators boost profitability

Westcon Group Signs Distribution Agreement With AltiGen Communications

AltiGen Communications, Inc., a leading provider of Microsoft-based Unified Communications solutions, is pleased to announce that Westcon Group, a value-added distributor of category-leading unified communications, network infrastructure, data center and security solutions with a global network of specialty resellers expanded its unified communications portfolio to include AltiGen’s MaxACD contact center for Lync solution. This agreement allows EMEA partners to accelerate growth of Microsoft Lync in their customers’ contact centers. Continue reading Westcon Group Signs Distribution Agreement With AltiGen Communications