comScore and Acxiom to Make Real-Time Multi-Channel Marketing Measurement a Reality

comScore, Inc., a leader in measuring the digital world, and Acxiom®, the leading enterprise data, analytics and software-as-a-service company, today announced a strategic partnership to enhance the granularity and speed of delivering their respective audience reporting and 1:1 multi-channel marketing capabilities. Continue reading comScore and Acxiom to Make Real-Time Multi-Channel Marketing Measurement a Reality

Q-Suite Offers new contact centre enhancements to its Web Services API

Indosoft Inc., the developers of Q-Suite, announces enhancements to its web services API for enabling real-time access of the contact center ACD activity data for CRM applications. The web service API calls have also been extended to support JSON and YAML along with XML. With this, a CRM application can now invoke appropriate web service calls to pull on-going call information and agent activity details. Continue reading Q-Suite Offers new contact centre enhancements to its Web Services API

Teradata Customer Interaction Manager 7 now includes Embedded Predictive Analytics

Teradata Corp., the leading analytic data platforms, marketing applications and services company, today announced immediate global, cloud-based availability of the newest version of its industry-leading Campaign Management solution for data-driven marketing — Teradata Customer Interaction Manager. Continue reading Teradata Customer Interaction Manager 7 now includes Embedded Predictive Analytics

Gamma SIP Trunks gain Microsoft Lync 2013 interop status

Gamma is pleased to announce the successful completion of Microsoft’s Unified Communication Open Interoperability Program (UCOIP), which now accredits Gamma SIP Trunks as being certified for connection to Microsoft Lync 2013. This follows Gamma’s earlier Lync 2010 accreditation which saw Gamma become one of the UK’s first SIP providers to gain such certification. Continue reading Gamma SIP Trunks gain Microsoft Lync 2013 interop status

Promero Announces New Speech Analytics On Demand Program with CallMiner

Promero, Inc., a leading reseller and hosting provider of call center software announced a new Speech Analytics On Demand program. The new program gives contact centers the ability to maximize call center agent performance and immediately improve business by using Promero’s hosted speech analytics solution that is affordable, scalable and easy to implement. Continue reading Promero Announces New Speech Analytics On Demand Program with CallMiner