Symitar Teams with Adapt, Brings All-in-One Contact Center and IP PBX Platform to Credit Unions

Symitar®, a Jack Henry & Associates, Inc. ®, company, and Adapt Telephony Services, LLC, an Interactive Intelligence Platinum Elite Partner, today announced a strategic partnership that positions Adapt as Symitar’s unified contact center partner serving credit unions. Continue reading Symitar Teams with Adapt, Brings All-in-One Contact Center and IP PBX Platform to Credit Unions

Aspect takes ‘omni-channel’ beyond retail at Connected Business 2014

aspect-logo-std-full-RGBTaking inspiration from the retailing industry, Aspect Software is showing delegates at Connected Business 2014 how every market can go omni-channel – from financial services to utilities – in an increasingly consumer-driven world. For the first time, visitors to the show will see how their customer service can embrace the concept and strategy of omni-channel, as Aspect showcases the fruits of its acquisitions throughout 2013. Continue reading Aspect takes ‘omni-channel’ beyond retail at Connected Business 2014

Genesys Delivers Record Growth and Innovation in 2013

Geneys_logoGenesys, a leading provider of customer experience and contact center solutions announced record performance for 2013. In its second year as an independent company, Genesys achieved record growth, with 2013 revenue surpassing $740 million (representing over 20 percent annual growth) and EBIT surpassing $200 million (representing over 15 percent annual growth). Continue reading Genesys Delivers Record Growth and Innovation in 2013

NewVoiceMedia continues its expansion with appointment of VP Sales NA West

NVM logo jpgNewVoiceMedia, a leading provider of cloud contact center solutions, has appointed E.J. Tague as Vice President Sales, North America Western Region. Tague joined with more than 15 years’ sales experience from both large enterprises and start-up companies. Most recently he held the position of Senior Director of Sales at Kontagent, prior to which he spent eight years at RightNow Technologies and Oracle where he managed an enterprise team of sales representatives and regional managers. Continue reading NewVoiceMedia continues its expansion with appointment of VP Sales NA West