Symitar®, a Jack Henry & Associates, Inc. ®, company, and Adapt Telephony Services, LLC, an Interactive Intelligence Platinum Elite Partner, today announced a strategic partnership that positions Adapt as Symitar’s unified contact center partner serving credit unions. Continue reading Symitar Teams with Adapt, Brings All-in-One Contact Center and IP PBX Platform to Credit Unions
Daily Archives: February 25, 2014
Aspect takes ‘omni-channel’ beyond retail at Connected Business 2014
Taking inspiration from the retailing industry, Aspect Software is showing delegates at Connected Business 2014 how every market can go omni-channel – from financial services to utilities – in an increasingly consumer-driven world. For the first time, visitors to the show will see how their customer service can embrace the concept and strategy of omni-channel, as Aspect showcases the fruits of its acquisitions throughout 2013. Continue reading Aspect takes ‘omni-channel’ beyond retail at Connected Business 2014
Genesys Delivers Record Growth and Innovation in 2013
Genesys, a leading provider of customer experience and contact center solutions announced record performance for 2013. In its second year as an independent company, Genesys achieved record growth, with 2013 revenue surpassing $740 million (representing over 20 percent annual growth) and EBIT surpassing $200 million (representing over 15 percent annual growth). Continue reading Genesys Delivers Record Growth and Innovation in 2013
SpeechStorm Expands Executive Team in Drive for 2014 Growth
SpeechStorm announced two new appointments to its Executive Management Team, which will help consolidate the company’s growth in EMEA and accelerate expansion into the North American market. Continue reading SpeechStorm Expands Executive Team in Drive for 2014 Growth
NewVoiceMedia continues its expansion with appointment of VP Sales NA West
NewVoiceMedia, a leading provider of cloud contact center solutions, has appointed E.J. Tague as Vice President Sales, North America Western Region. Tague joined with more than 15 years’ sales experience from both large enterprises and start-up companies. Most recently he held the position of Senior Director of Sales at Kontagent, prior to which he spent eight years at RightNow Technologies and Oracle where he managed an enterprise team of sales representatives and regional managers. Continue reading NewVoiceMedia continues its expansion with appointment of VP Sales NA West
JTN Research Extends Commitment to Confirmit to Support Triple-Digit Growth and Major Expansion
Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research is pleased to announce that JTN Research has placed Confirmit at the center of its business development plans with a further three year investment in the solution. Continue reading JTN Research Extends Commitment to Confirmit to Support Triple-Digit Growth and Major Expansion
ASC’s WFO Solution Selected by Italian Financial Firm, GERI HDP, to Improve Customer Experience
ASC announced the successful implementation of its workforce optimization (WFO) and VoIP recording solutions for GERI HDP, an advanced credit and risk management company based in Milan, Italy, with more than 600 employees. Continue reading ASC’s WFO Solution Selected by Italian Financial Firm, GERI HDP, to Improve Customer Experience
BT and Avaya collaborate to help businesses better address changing workplace
New independent research, commissioned by BT and Avaya, found that small and medium size businesses are increasingly facing demands for communication services that are influenced by the age and personality of employees, with those in their twenties and thirties among the most demanding. Continue reading BT and Avaya collaborate to help businesses better address changing workplace
Firstsource launches First Smartomation
Firstsource Solutions Limited a global provider of customised business process outsourced (BPO) services to the banking & financial services, telecom & media and healthcare sectors announced the launch of First Smartomation – its proprietary process automation solution. The latest addition to Firstsource’s suite of customer management solutions, this product is aimed at helping organisations integrate multiple systems, create new interfaces with automation and reduce complex processes. Continue reading Firstsource launches First Smartomation