Frost & Sullivan Recognizes Cicero with CIO Impact Best-in-Class Technology Partner Award

Cicero Inc., a leading provider of desktop activity intelligence and improvement software, was honored by Frost & Sullivan with a CIO Impact Award at the 2014 ConNEXTions Executive MindXchange for partnering with companies to deliver transformative technology solutions that increase employee productivity and improve the customer experience. Continue reading Frost & Sullivan Recognizes Cicero with CIO Impact Best-in-Class Technology Partner Award

Redglaze Group Deploys SugarCRM To Drive Business Optimization, Deliver Superior Customer Experience

SugarCRM, the company that enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market announced that Redglaze Group, a group of eight companies providing products and services to the construction industry, has deployed Sugar as its CRM solution. Deployed widely across the business and accessible to the majority of Redglaze Group employees, Sugar helps the multi-faceted businesses drive efficiency and deliver an exceptional customer experience. Continue reading Redglaze Group Deploys SugarCRM To Drive Business Optimization, Deliver Superior Customer Experience

LiveOps Sydney Data Centre Drives High-Speed and Secure Access to Multichannel Contact Centre Data

LiveOps Inc., the global leader in cloud contact centre and customer service solutions announced the opening of a local data centre to better serve the needs of its growing Australian and New Zealand customer base and partner network. The data centre is located in Sydney, NSW. Continue reading LiveOps Sydney Data Centre Drives High-Speed and Secure Access to Multichannel Contact Centre Data

NICE Working with Western Union to Improve the Customer Experience

NICE Systems announced that the Western Union Company is rolling out its Customer Interaction Management solutions to leverage customer insights and deliver an enhanced experience across the company’s global Customer Care Centers. Western Union, a leader in global payment services, selected NICE’s analytics-based solutions as part of a new technology initiative to bolster its customer-centric service model. Continue reading NICE Working with Western Union to Improve the Customer Experience