ChatBee Live Chat Service Helps SaaS Businesses Increase Their Conversion Rate

ChatBee Live Chat Outsourcing Service are pleased to introduce the innovative SaaS (Software as a Service) conversion rate challenge. The importance of conversion rates for SaaS businesses cannot be neglected and ChatBee can help in increasing them significantly. Continue reading ChatBee Live Chat Service Helps SaaS Businesses Increase Their Conversion Rate

Nuance’s Nina Wins Big at the Stevie® Awards

Nuance Communications, Inc. announced that Nina, the intelligent virtual assistant that delivers personalized customer service, has received top honors in three categories at the eighth annual Stevie® Awards for its role in transforming the customer experience. Nuance was selected as a winner from more than 1,500 companies nominated. Continue reading Nuance’s Nina Wins Big at the Stevie® Awards

Nuance’s Voice Biometrics Partnership with Barclays Recognized for Innovation and Excellence

Nuance Communications, Inc. announced that Nuance has been awarded a Gold Stevie® Award for Innovation in Customer Service for the voice biometrics solution deployed in the client service centre by Barclays Wealth and Investment Management. Nuance was chosen as a winner from more than 1,500 companies nominated. Continue reading Nuance’s Voice Biometrics Partnership with Barclays Recognized for Innovation and Excellence

Investigating attitudes to customer service in the UK & US [INFOGRAPHIC]

NVM logo jpg‘The loyal customer’ doesn’t mean what it used to; while they used to stay with a company through thick and thin, loyal customers today are simply the ones that return at all. The internet provides ‘near perfect’ information to consumers, giving the ideal platform to switch providers on a regular basis if necessary.

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