NICE Receive TMC CUSTOMER Magazine 2014 Product of the Year Awards for Customer Experience Solutions

NICE Systems announced that it is the winner of two Product of the Year awards from TMC CUSTOMER Magazine. NICE was recognized for its Customer Engagement Analytics platform and NICE Fizzback solution, both of which help organizations better understand customer needs and preferences in order to improve the customer experience. Continue reading NICE Receive TMC CUSTOMER Magazine 2014 Product of the Year Awards for Customer Experience Solutions

Sitel Appoints Bert Quintana Chairman of the Board

Sitel, a leading global customer care provider announced that Bert Quintana has been appointed to its Board of Directors and named Chairman of the Board. Mr. Quintana will also continue in his current capacity as President and Chief Executive Officer. Mr. Quintana succeeds Seth Mersky who will continue to serve on Sitel’s Board of Directors. Continue reading Sitel Appoints Bert Quintana Chairman of the Board