Bright Pattern and thinkingVoice Deploy Cloud-based Lead Enhancement Engine for TCPA Compliance

Bright Pattern, the only provider of next generation cloud based contact centre software, and thinkingVoice have announced the deployment of an integrated, cloud-based, solution that implements a new model for real-time lead qualification and regulatory compliance. Continue reading Bright Pattern and thinkingVoice Deploy Cloud-based Lead Enhancement Engine for TCPA Compliance

VXI Global Solutions Calls on HireIQ to Automate, Improve Applicant Selection Process

HireIQ Solutions, the innovative leader in predictive analytics and virtual talent acquisition solutions for customer-facing organizations, today announced that VXI Global Solutions, a leading customer experience and information technology outsourcer, has selected the company to help it transform its recruiting and hiring. The company’s award-winning, cloud-based virtual interviewing software is being implemented to streamline the hiring process, reduce time-to-fill and increase employee retention. Continue reading VXI Global Solutions Calls on HireIQ to Automate, Improve Applicant Selection Process

EvolveMed Integrates Nuance’s Cloud-based Speech Technology

EvolveMed, an industry leader in intuitive physician electronic medical records for hospitals and physician practices, is pleased to announce its integration of Nuance 360 SpeechAnywhere Services. By leveraging Nuance technology, TalkChart can enhance the intuitive efficiency of its powerful cloud-based medical records with robust speech-integrated services. Continue reading EvolveMed Integrates Nuance’s Cloud-based Speech Technology

NewVoiceMedia named as one of The Sunday Times 100 Best Companies to Work for

NVM logo jpgNewVoiceMedia, a leading provider of cloud contact centre solutions, has been recognised as one of the Top 100 Best Small Companies to Work for 2014 by The Sunday Times. The annual awards recognise businesses that excel in demonstrating their commitment towards their employees and focus on building positive workplaces. Continue reading NewVoiceMedia named as one of The Sunday Times 100 Best Companies to Work for

Unify and Hospedia partner to deliver the UK’s first UC-enabled patient workflow in healthcare

With growing healthcare demand for improved patient services and process efficiency, Unify, formerly known as Siemens Enterprise Communications, has joined with Hospedia, the world’s leading provider of point-of-care solutions in healthcare, to deliver the UK’s first UC-enabled patient workflow. The partnership supports recent research by Deloitte¹ that states electronic clinical workflow could save trusts between £2 and £4 million per annum. Continue reading Unify and Hospedia partner to deliver the UK’s first UC-enabled patient workflow in healthcare

Verint Partners with Servion Global Solutions to Provide Customer Engagement Solutions in India

Verint LogoVerint® Systems Inc. announced that Servion Global Solutions Limited, a provider of Customer Interaction Management (CIM) solutions and applications for contact centers, will sell its enterprise solutions—including the award-winning Impact 360® Workforce Optimization™ suite and Voice of the Customer Analytics®solutions—to the Indian market. Continue reading Verint Partners with Servion Global Solutions to Provide Customer Engagement Solutions in India