Mitel® announced the acquisition of contact centre supplier OAISYS, a leading developer of integrated call recording and quality management solutions. Consistent with Mitel’s strategy to rapidly expand the company’s presence in the contact center space, the acquisition of OAISYS further strengthens Mitel’s position in this growing market. Financial terms of the transaction were not disclosed.
With a significant focus on leveraging customer service and retention as a tool to unlock growth and revenue potential, the OAISYS acquisition coincides with the rapid emergence of customer-facing contact center applications as a key buying consideration for many organizations. The contact center call recording and quality management solutions offered by OAISYS enable data to be converted into actionable business intelligence that is increasingly a valuable asset for organizations of all sizes.
“Contact Centers have become the front line for businesses looking to harness customer insight and intelligence to deliver competitive advantage and drive growth, and the acquisition of OAISYS is a logical next step in Mitel’s strategy and solution to address that market demand,” said Richard McBee, President and CEO, Mitel. “With OAISYS, Mitel partners and customers will have the critical capabilities they need to unlock, extract and leverage business data.”
An existing member of the Mitel Solutions Alliance with Preferred Gold Partner status, the OAISYS portfolio seamlessly integrates with Mitel’s flagship MiContact Center platform, including the company’s recently announced release. Over time, the OAISYS solution will also be integrated into the Aastra contact center platform, Solidus eCare, and the MiContact Center for Lync platform, as part of routine portfolio integration.
“Mitel is a natural fit for OAISYS as we look to expand and grow our product range and reach,” said Brian Spencer, CEO of OAISYS. “Full integration into the multi-platform contact center portfolio of a major multi-national vendor like Mitel opens the doors for us to take our products to new platforms, new partners and new markets.”
Effective immediately, OAISYS becomes part of the Mitel Products and Solutions Business Unit. The group will report to Chris Courneya, Mitel Vice President and General Manager, Contact Centers. Brian Spencer joins Mitel as Director of Business Development for Mitel Contact Centers reporting to Chris.
The OAISYS acquisition is the latest in a series of strategic business development activities by Mitel designed to capture and drive profitable growth in the consolidating business communications market. This is Mitel’s second contact center-related acquisition within the last year, following the successful integration of prairieFyre last summer. In January, Mitel also completed its merger with Aastra Technologies.
Mitel® (Nasdaq:MITL) (TSX:MNW) is a global leader in business communications that easily connect employees, partners and customers — anywhere, anytime and over any device, for the smallest business to the largest enterprise. Mitel offers customers maximum choice with one of the industry’s broadest portfolios and the best path to the cloud. With more than US$1 billion in combined annual revenue, 60 million customers worldwide, and #1 market share in Western Europe, Mitel is a clear market leader in business communications. For more information, go to www.mitel.com.