Fonality Recognized with 2014 INTERNET TELEPHONY Product of the Year Award

Fonality, the innovative provider of business phone systems and integrated communications solutions designed to reduce the friction that slows business momentum, today announced that INTERNET TELEPHONY Magazine has named Fonality’s Heads Up Display feature as a 2014 Product of the Year.  Continue reading Fonality Recognized with 2014 INTERNET TELEPHONY Product of the Year Award

Alorica Names Colleen Beers Head of Client Services for Strategic Accounts

Alorica, a worldwide, leading provider of customer management outsourcing solutions, announced today that it has named Colleen Beers as senior vice president of strategic accounts for client services across worldwide operations as part of the company’s continued growth and success.  Continue reading Alorica Names Colleen Beers Head of Client Services for Strategic Accounts

Spanlink expands Cloud Services

Spanlink Communications, a leading managed services provider for Cisco collaboration and contact center solutions, today announced Spanlink Cloud Services, a comprehensive suite of Cisco-powered hosted services that span the entire Cisco Collaboration portfolio. Spanlink Cloud Services provides customers affordable access to the latest in business voice/collaboration, HD video and contact center technologies, all in a predictable monthly subscription.  Continue reading Spanlink expands Cloud Services

2600hz Leverages Voxbone’s Services to deliver Cloud-Based Voice, Mobile, and Video in Real-Time

Voxbone, the market leader in extending the reach of voice services internationally for carriers, cloud communications providers and enterprise contact centers, today announced that its services have been integrated into 2600hz’ cloud-based voice, mobile, and video communication applications. This integration allows 2600hz customers to deliver real-time, high quality, global communications via Voxbone’s extensive network.  Continue reading 2600hz Leverages Voxbone’s Services to deliver Cloud-Based Voice, Mobile, and Video in Real-Time

ClickSoftware Completes Acquisition of Xora Inc

ClickSoftware Technologies Ltd., the leading provider of automated mobile workforce management and optimization solutions for the service industry, today announced it has successfully completed its acquisition of Xora Inc., a cloud-based market leader in mobile workforce management. ClickSoftware acquired Xora for total cash consideration of approximately $15 million, including all working capital and net cash adjustments. Xora will retain its name and operate as a wholly owned subsidiary of ClickSoftware. Anne Bonaparte, the former CEO of Xora, will continue to lead the company as President.  Continue reading ClickSoftware Completes Acquisition of Xora Inc

Clarabridge and Expion combine social-analytic power for brands

Social-media marketing just got smarter and more powerful, thanks to a strategic technology partnership that Clarabridge, Inc., the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands, announced today with Expion, the leading enterprise content marketing optimization and analytics platform. By transforming big data customer analytics from multi-channel customer feedback into relevant content to engage with customers across all channels in real-time, the partnership will enable clients to tap into feedback from all channels, intelligently distill big-data insights, issues and actions from all customer experiences, and support relevant, targeted engagement across social networking and other channels. Through this partnership, organizations will be able to take advantage of a unique integrated solution that will enable them to manage organic and paid social marketing programs, interact with consumers across all media and target influencers for immediate and meaningful conversations.  Continue reading Clarabridge and Expion combine social-analytic power for brands

LumenVox and Teligent power IVR solution for British Telecom

The LumenVox Automatic Speech Recognizer now powers voice applications running in British Telecommunications plc (BT), on BT’s Recorded Information Delivery Equipment (RIDE) system, one of Europe’s largest in-network call termination platforms, supplied by Teligent Ltd. part of the Teligent Telecom Group.  Continue reading LumenVox and Teligent power IVR solution for British Telecom