Juniper Research Forecasts 130 Million Mobile Video Calling Users by 2018 as Revenue Models Shift

PRESS RELEASE: While users of mobile video calling services such as Skype are forecast to increase to over 130 million users by 2018, question marks remain over the potential for mobile video calling to generate revenues in its own right, a new report from Juniper Research has found.  Continue reading Juniper Research Forecasts 130 Million Mobile Video Calling Users by 2018 as Revenue Models Shift

Aegis Closes the Acquisition of Malaysia based Symphony BPO

Aegis Limited, a global outsourcing and technology services company, announced the successful completion of the acquisition of Symphony BPO Solutions Sdn. Bhd. Aegis had entered into a definitive agreement with Symphony House Berhad, a Malaysia based company listed on Bursa Malaysia stock exchange, to fully acquire their contact center and financial solutions operations in Malaysia.  Continue reading Aegis Closes the Acquisition of Malaysia based Symphony BPO

Sitel Honored for Excellence in Omni-Channel Customer Engagement

Sitel, a leading global customer care provider, today announced that it has been honored with the 2014 Customer Value Leadership Award in Omni-Channel Customer Engagement for Contact Center Outsourcing from Frost & Sullivan. The award is presented to the company that has demonstrated leadership and excellence in implementing strategies that proactively create value for its customers, with a focus on improving the return on investment (ROI) that customers make in its services or products. It honors Sitel’s focus on enhancing value and improved customer retention.  Continue reading Sitel Honored for Excellence in Omni-Channel Customer Engagement