ShoreTel Delivers Leading End-to-End Cloud IP Phone Solution with 400 Series Phones for ShoreTel Sky

PRESS RELEASE: ShoreTel®, the leading provider of brilliantly simple phone systems and unified communications (UC) solutions announced it is shipping the ShoreTel 400 series IP phones for ShoreTel Sky®, expanding its UCaaS solutions portfolio. ShoreTel is a leader in the field with an IP phone system delivered as an end-to-end service for the cloud that ensures an optimized user experience, bringing together ShoreTel-designed 400 series desk phones, ShoreTel-developed business applications, and world-class service and support. 

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The 400 series IP phones for ShoreTel Sky delivers seamless integration with all ShoreTel cloud applications for an enhanced user experience and superior service. Since the solutions are all from ShoreTel, with no third-party devices, support teams have intimate knowledge of all components, from the ShoreTel platform to the devices and applications.

In addition, an all-ShoreTel solution provides investment protection by ensuring future support for software applications. Since ShoreTel phone and data center application development is integrated together, ShoreTel retains full control of the evolution of devices used by customers, enabling superior support and implementation of updates in the future. Similarly, since ShoreTel designs and builds its own phones, everything from new feature sets to faster firmware upgrades to better service and support are easier to control, which results in a high level of customer satisfaction. Other solutions offering third-party phones are often more complex to configure and upgrade.

The ShoreTel Sky end-to-end experience includes: white glove implementation with a dedicated account team; custom design call configuration to meet business objectives; local network VoIP best practice guidance; procurement of phone numbers and private circuits; and end-user and administrator training. This is all delivered with ShoreTel phones on a platform developed, hosted, and managed by the ShoreTel customer support organisation.

“We’ve listened to our customers and created an end-to-end solution that will benefit their businesses,” said Pej Roshan, vice president of product management at ShoreTel. “By offering an integrated and high-quality cloud service with ShoreTel 400 phones, we are providing customers with a seamless communications solution designed to meet their unique needs. The 400 phones are integrated with ShoreTel’s cloud-based PBX and cloud applications, resulting in an unmatched cloud user experience.”

The SIP-based ShoreTel 400 series phones for ShoreTel Sky are available in three models – IP480, IP480G, and IP485G – ranging from a basic phone to a more advanced backlit, color display phone for executives. The 400 series phones have superior sound quality on the handset and speakerphone; multiple line appearances; an ergonomic design; easy to read display; and convenient access to features, including voice mail, directories and conferencing.

New Opportunity for Cloud Partners

Channel partners can now provide an end-to-end ShoreTel cloud-based solution including ShoreTel 400 series IP phones for ShoreTel Sky. On the heels of its expanded Champion Partner Program, qualified partners can offer ShoreTel 400 phones to customers for a full ShoreTel cloud offering.

“ShoreTel’s strength in unified communications has always been a result of its focus on customers – of its being able to develop in-demand solutions for customers’ actual needs today,” said Matthew Pingatore, president and CEO of Packet Fusion. “As an on-premises veteran and a cloud-based pioneer, I can now offer my customers both on-premises and cloud deployment options.”


The 400 series IP phones for ShoreTel Sky are now shipping from qualified ShoreTel partners. The 400 series IP phones for on-premises customers have been available since November 2013. The phones are on display through March 19 at Enterprise Connect, booth 810, at the Gaylord Palms Convention Center in Orlando, Fla.