Genesys Acquires Solariat To Transform Customer Experience With Actionable Social Media Analytics

Geneys_logoPRESS RELEASE: Genesys, a leading provider of customer experience and contact center solutions announced that it has acquired the assets of the Solariat business, a social customer care and analytics platform company. With the Solariat acquisition, Genesys is further extending its social media engagement capabilities to help organizations deliver world-class customer experience. Social media analytics are part of a growing market for business analytics and related services predicted to reach $81 billion in 2014, according to Gartner. Genesys will be showcasing Solariat along with the Genesys Digital Channels and Customer Experience Platform Editions at Booth #829 of Enterprise Connect being held March 17-19 at the Gaylord Palms Resort in Orlando.  Continue reading Genesys Acquires Solariat To Transform Customer Experience With Actionable Social Media Analytics

Aspect Software launch Aspect Proactive Engagement Suite

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office solutions, and award-winning cloud solutions, today announced the launch of Aspect Proactive Engagement Suite, a SaaS-based advanced suite of customisable outbound customer engagement applications. Previously only available in select markets, the suite is designed to provide personalised, compliant, and cost-effective interaction experiences entirely in the cloud.  Continue reading Aspect Software launch Aspect Proactive Engagement Suite

Noble Systems Announces Noble® for Sales Cloud on the World’s Leading Business Apps Marketplace

NobleLogo_whiteBkgd_notagline-WebPRESS RELEASE: Noble Systems, announces the launch of Noble® for Sales Cloud on the world’s leading business apps marketplace, empowering businesses to connect with customers, partners and employees in a whole new way. Noble for Sales Cloud provides integration between the Noble® Enterprise contact centre platform and the world’s leading enterprise cloud computing and CRM platform. With the power of this integration, inside sales departments can generate more contacts and achieve improved efficiency and productivity.  Continue reading Noble Systems Announces Noble® for Sales Cloud on the World’s Leading Business Apps Marketplace

Britain’s Hot Talent: NewVoiceMedia named as one of the UK’s most dynamic and cutting-edge companies

NVM logo jpgPRESS RELEASE: NewVoiceMedia, a leading global provider of cloud contact centre solutions, has been named one of the UK’s most dynamic and cutting-edge young companies by The British Private Equity & Venture Capital Association (BVCA).  Continue reading Britain’s Hot Talent: NewVoiceMedia named as one of the UK’s most dynamic and cutting-edge companies

Synthetix form key partnership with Premier Business Audio

Leading multi-channel customer service software provider Synthetix has today announced a new partnership with Premier Business Audio. As an award-winning audio marketing provider for contact centres, Premier work with more than 3,500 customers across the UK and Europe, including a host of FTSE 100 companies such as BT, Barclays and Diageo to name but a few.  Continue reading Synthetix form key partnership with Premier Business Audio

Commercial Banks across China use Avaya Video Teller Machine Solutions, Accelerate Customer Service

Avaya LogoPRESS RELEASE: An increasing number of city-based commercial banks across China are adopting an Avaya Video Teller Machine (VTM) Solution to provide richer and more flexible customer service, and to cost-effectively expand their presence. Among these banks are Hengshui Bank in Hebei Province and Jinzhong Bank in Shanxi Province.  Continue reading Commercial Banks across China use Avaya Video Teller Machine Solutions, Accelerate Customer Service

SingTel enhances enterprise cloud with the launch of Unified Communications-as-a-Service in APAC

PRESS RELEASE: Singapore Telecommunications Limited (SingTel) launched Unified Communications-as-a-Service (UCaaS), an integrated cloud communications service for enterprises in Asia Pacific. It comprises a hosted suite of products that include voice, video, messaging and presence.  Continue reading SingTel enhances enterprise cloud with the launch of Unified Communications-as-a-Service in APAC

CaféX Communications Launches Fusion Palettes for Contextual Mobile Engagement

CaféX, a leading provider of real-time customer engagement solutions and software announced the availability of Fusion CaféX Palettes, software that extends existing enterprise contact center functions to mobile and web applications to facilitate highly contextual customer engagement across interaction channels.  Continue reading CaféX Communications Launches Fusion Palettes for Contextual Mobile Engagement