Genesys Acquires Solariat To Transform Customer Experience With Actionable Social Media Analytics

Geneys_logoPRESS RELEASE: Genesys, a leading provider of customer experience and contact center solutions announced that it has acquired the assets of the Solariat business, a social customer care and analytics platform company. With the Solariat acquisition, Genesys is further extending its social media engagement capabilities to help organizations deliver world-class customer experience. Social media analytics are part of a growing market for business analytics and related services predicted to reach $81 billion in 2014, according to Gartner. Genesys will be showcasing Solariat along with the Genesys Digital Channels and Customer Experience Platform Editions at Booth #829 of Enterprise Connect being held March 17-19 at the Gaylord Palms Resort in Orlando.  Continue reading Genesys Acquires Solariat To Transform Customer Experience With Actionable Social Media Analytics

Aspect Software launch Aspect Proactive Engagement Suite

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office solutions, and award-winning cloud solutions, today announced the launch of Aspect Proactive Engagement Suite, a SaaS-based advanced suite of customisable outbound customer engagement applications. Previously only available in select markets, the suite is designed to provide personalised, compliant, and cost-effective interaction experiences entirely in the cloud.  Continue reading Aspect Software launch Aspect Proactive Engagement Suite

Noble Systems Announces Noble® for Sales Cloud on the World’s Leading Business Apps Marketplace

NobleLogo_whiteBkgd_notagline-WebPRESS RELEASE: Noble Systems, announces the launch of Noble® for Sales Cloud on the world’s leading business apps marketplace, empowering businesses to connect with customers, partners and employees in a whole new way. Noble for Sales Cloud provides integration between the Noble® Enterprise contact centre platform and the world’s leading enterprise cloud computing and CRM platform. With the power of this integration, inside sales departments can generate more contacts and achieve improved efficiency and productivity.  Continue reading Noble Systems Announces Noble® for Sales Cloud on the World’s Leading Business Apps Marketplace

Britain’s Hot Talent: NewVoiceMedia named as one of the UK’s most dynamic and cutting-edge companies

NVM logo jpgPRESS RELEASE: NewVoiceMedia, a leading global provider of cloud contact centre solutions, has been named one of the UK’s most dynamic and cutting-edge young companies by The British Private Equity & Venture Capital Association (BVCA).  Continue reading Britain’s Hot Talent: NewVoiceMedia named as one of the UK’s most dynamic and cutting-edge companies