PRESS RELEASE: Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has been selected by Purplebricks.com the world’s first 24/7 estate agent that combines the human face of the estate agency model with a unique, interactive digital approach.
James Hearne, Head of Customer Experience at Purplebricks commented, “We are launching a fully interactive, 24/7 property platform that allows our customers to oversee every aspect of their transaction as it happens. They can access this service at any time of the day or night, at the touch of a button, without being restricted to the traditional estate agent’s opening hours. To support our customers we wanted a team of experts within our Central Property Centre who could provide support to our customers 24 hours a day, 7 days a week. We evaluated a number of options including delivering the service in-house or using an outsource partner.”
Hearne continues, “Ventrica were initially recommended to us and after a number of visits to their Southend operation we were convinced they would be the right partner for Purplebricks. What stood out most for us was the quality of staff, their “can-do” attitude, flexibility, integrity and determination to deliver the best possible service to our customers. This made our decision to partner with Ventrica very easy indeed!”
Ventrica will support all the Central Property Centre activity for Purplebricks customers within the UK on a 24/7 basis. They will support all the company’s products and services and help its customers achieve their aim of selling, buying, renting or letting their property. Experts within Ventrica will support all aspects of the service. On occasion they will also make outbound calls to third party partner companies and local experts in the field to ensure that the service is delivered smoothly.
Purplebricks.com is the world’s first 24 / 7 estate agent that combines the human face of the estate agency model with a unique, interactive digital approach.
Purplebricks.com, the brainchild of brothers Michael and Kenny Bruce who owned estate agency Burchell Edwards before its sale to Connells, is a fully interactive, round the clock property platform allowing people to oversee every aspect of their transaction as it happens, at the touch of a button, rather than waiting for an estate agents office to open. There is also full time dedicated support from a team of highly trained and experienced Local Property Experts.
Customers selling their property can book a free valuation, provided by a Purplebricks Local Property Expert, before paying a fixed fee of £599 inclusive of VAT, which includes a comprehensive written description, floor plans, professional photographs and a listing on all major property websites including Rightmove, Zoopla and Prime Location. That is in stark contrast to the average UK High Street estate agent’s commission of 1.8%, which results in an average charge for the seller of over £5600. Landlords will also benefit thanks to Purplebricks lettings service, which costs just £199 including VAT, saving many hundreds of pounds vs traditional letting agents fees.
Purplebricks customers also have access to the unique software system which provides an effective, convenient, instant and transparent service never before seen in estate agency. Purplebricks will launch in April 2014, following two years of development.
Ventrica is a state-of-the art, outsourced contact centre business that delivers multi-channel customer service and telemarketing campaigns for blue chip brands. Continual investment in globally leading technology allows Ventrica to provide a truly multi-channel customer experience that encompasses calls, email management, web chat, and social media into one integrated and unified solution.
The company is headquartered in Southend where it operates from spacious, hi-tech and modern offices, placing significant emphasis on the comfort and well-being of its staff. Ventrica shares the same passion about its customers’ business as it does for its own and continually strives for quality and consistency of service delivery.
Ventrica has significant experience in eCommerce customer management across an array of industries, including Fashion, Retail, Insurance, Finance, Health, Transport, Home Improvement and Publishing.
The Ventrica multilingual team provides communication in a host of different languages including French, Italian, Spanish, German, Dutch and Portuguese.