Twitter least effective customer service channel for UK brands, according to new study

PRESS RELEASE: Many UK companies are still struggling to deliver adequate customer service through the web, email, social media and web chat channels, with Twitter performance particularly patchy according to a new study. Only 39% of companies were able to answer customer service questions asked through Twitter – despite 76% of organisations now being contactable through this channel. Continue reading Twitter least effective customer service channel for UK brands, according to new study

£5m investment enables AOMi to capitalise on growing market demand

AOM_Int_2colPRESS RELEASE: Active Operations Management International (AOMi), a leader in back office workforce optimisation solutions, has raised £5m of new capital led by private equity fund manager Calculus Capital.1 The new funding will enable AOMi to make the most of global demand and continue to confirm its proprietary cloud-based Workware™ software as the industry standard for back office workforce optimisation, both in the UK and internationally.  Continue reading £5m investment enables AOMi to capitalise on growing market demand

Diversified insurance and financial services group accelerates omnichannel customer engagement with eGain

logo_egainPRESS RELEASE: eGain, the leading provider of cloud-based customer engagement solutions announced that a leading US-based insurance and financial services group of companies has deployed an eGain-powered customer engagement hub (CEH) in the cloud to accelerate sales and service across digital, contact center, and field channels.  Continue reading Diversified insurance and financial services group accelerates omnichannel customer engagement with eGain