LogMeIn helps businesses redefine how they engage with Mobile Customers with new release of BoldChat

PRESS RELEASE: LogMeIn, Inc. unveiled a new release of BoldChat, its live chat and multichannel customer engagement software, to help businesses deliver a superior customer experience for the rapidly growing number of mobile web users. Building on BoldChat’s advanced mobile capabilities, the release introduces new ways for businesses to accelerate their mobile engagement strategies and customize simple, elegant live chat capabilities for mobile visitors. As a result, businesses can interact with their customers on virtually any device, at the right time and in the right context to increase satisfaction and boost sales. Continue reading LogMeIn helps businesses redefine how they engage with Mobile Customers with new release of BoldChat

Jacada Call Center Desktop Solutions chosen by Global Technology Company

PRESS RELEASE: Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has entered into a material contract with a leading aerospace and defence technology company, acting through its implementation and outsourcing division to deliver an Agent Desktop Customer Support solution for its client’s contact centre operations. Continue reading Jacada Call Center Desktop Solutions chosen by Global Technology Company

LiveVox announces Investment by Golden Gate Capital

PRESS RELEASE: LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it has received a majority investment by Golden Gate Capital, a private equity investment firm with over $12 billion in committed capital specializing in high-growth, platform-based companies. LiveVox will continue to operate as an independent company and join Golden Gate Capital’s overall portfolio which includes other leading software and contact center technology providers. The additional resources will be leveraged to accelerate LiveVox’s current market growth into existing, global and inbound markets through product, services, infrastructure, and partnership expansions.Golden Gate Capital is a privately held enterprise and holds investments in more than 35 companies. Continue reading LiveVox announces Investment by Golden Gate Capital

SDL strengthens its Customer Experience Cloud with new releases of SDL Social and SDL Campaigns

PRESS RELEASE: SDL announces new cloud-based solution capabilities across two key pillars of the SDL portfolio: SDL Social and SDL Campaigns. The latest release within SDL’s Customer Experience Cloud (CXC) continues the ongoing focus on cloud delivery and provides enhanced capabilities for digital marketers. New features allow marketers to incorporate past buyer activities, while arming them with insights into future behaviors to intelligently structure more impactful and engaging marketing campaigns, greatly increasing the return on investment. Continue reading SDL strengthens its Customer Experience Cloud with new releases of SDL Social and SDL Campaigns

Aspect Software announces strategic alliance with LiveVox

PRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, and LiveVox, a leading provider of cloud contact centre solutions for business process outsourcers, today announced a strategic alliance to deploy, market, and sell a comprehensive portfolio of cloud-based services and solutions. Under the agreement, Aspect and LiveVox will collaborate to deliver industry-leading SaaS and PaaS solutions. Continue reading Aspect Software announces strategic alliance with LiveVox

International SOS selects Orange Business Services to transform its global emergency response infrastructure

PRESS RELEASE: Orange Business Services will be supporting International SOS, the world’s leading integrated medical, clinical, and security services organization, in the transformation and management of its entire communications infrastructure including its emergency network. The objective is to enhance International SOS’s ability to provide 24×7 in-time life-saving support to its members in more than 70 countries, through 27 assistance centres and 36 International SOS clinics. Continue reading International SOS selects Orange Business Services to transform its global emergency response infrastructure

Web Chat to become the next wave of Customer Management Adoption, according to Firstsource Survey

PRESS RELEASE: While half (54 percent) of U.S. consumers still prefer to use the phone to resolve a customer service issue, over 67 percent think web chat will eventually become more widely used, according to a new survey conducted by Firstsource Solutions, a global provider of business process management services. The survey aimed to gain insight into consumer attitude and use of web chat services. Continue reading Web Chat to become the next wave of Customer Management Adoption, according to Firstsource Survey

Virtusa Named a Global Top 20 Outsourcing Service Provider by ISG

PRESS RELEASE: Virtusa Corporation, a global business consulting and IT outsourcing company that combines innovation, technology leadership and industry solutions to transform the customer experience, today announced that it has been named a Top 20 Outsourcing Service Provider by Information Services Group (ISG), a leading technology insights, market intelligence and advisory services company. Continue reading Virtusa Named a Global Top 20 Outsourcing Service Provider by ISG