LogMeIn helps businesses redefine how they engage with Mobile Customers with new release of BoldChat

PRESS RELEASE: LogMeIn, Inc. unveiled a new release of BoldChat, its live chat and multichannel customer engagement software, to help businesses deliver a superior customer experience for the rapidly growing number of mobile web users. Building on BoldChat’s advanced mobile capabilities, the release introduces new ways for businesses to accelerate their mobile engagement strategies and customize simple, elegant live chat capabilities for mobile visitors. As a result, businesses can interact with their customers on virtually any device, at the right time and in the right context to increase satisfaction and boost sales. Continue reading LogMeIn helps businesses redefine how they engage with Mobile Customers with new release of BoldChat

Jacada Call Center Desktop Solutions chosen by Global Technology Company

PRESS RELEASE: Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has entered into a material contract with a leading aerospace and defence technology company, acting through its implementation and outsourcing division to deliver an Agent Desktop Customer Support solution for its client’s contact centre operations. Continue reading Jacada Call Center Desktop Solutions chosen by Global Technology Company

LiveVox announces Investment by Golden Gate Capital

PRESS RELEASE: LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it has received a majority investment by Golden Gate Capital, a private equity investment firm with over $12 billion in committed capital specializing in high-growth, platform-based companies. LiveVox will continue to operate as an independent company and join Golden Gate Capital’s overall portfolio which includes other leading software and contact center technology providers. The additional resources will be leveraged to accelerate LiveVox’s current market growth into existing, global and inbound markets through product, services, infrastructure, and partnership expansions.Golden Gate Capital is a privately held enterprise and holds investments in more than 35 companies. Continue reading LiveVox announces Investment by Golden Gate Capital

SDL strengthens its Customer Experience Cloud with new releases of SDL Social and SDL Campaigns

PRESS RELEASE: SDL announces new cloud-based solution capabilities across two key pillars of the SDL portfolio: SDL Social and SDL Campaigns. The latest release within SDL’s Customer Experience Cloud (CXC) continues the ongoing focus on cloud delivery and provides enhanced capabilities for digital marketers. New features allow marketers to incorporate past buyer activities, while arming them with insights into future behaviors to intelligently structure more impactful and engaging marketing campaigns, greatly increasing the return on investment. Continue reading SDL strengthens its Customer Experience Cloud with new releases of SDL Social and SDL Campaigns