Indosoft offers Zendesk integration for Q-Suite, its multi-channel contact center solution for Asterisk

PRESS RELEASE: Indosoft Inc., developers of Q-Suite, the industry leading contact centre software for Asterisk, announces the availability of integration to Zendesk, an easy-to-use help desk solution for customer service. This integration will allow use of Zendesk with Q-Suite’s advanced multi-channel ACD, available for setting up Asterisk based contact centres. Continue reading Indosoft offers Zendesk integration for Q-Suite, its multi-channel contact center solution for Asterisk

Aspect Software Introduces Jim Haskin as Senior Vice President and Chief Information Officer

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced the appointment of Jim Haskin as Senior Vice President and Chief Information Officer of the company. Haskin, a 20-year industry veteran is tasked with technology leadership vital to Aspect’s cloud transformation and growth strategy. Continue reading Aspect Software Introduces Jim Haskin as Senior Vice President and Chief Information Officer

Transportation Services Provider KC Integrated Services Protects Business Continuity Throughout Distributed Enterprise With 8×8 Cloud Unified Communications

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions announced that KC Integrated Services, a full-service transportation and supply chain solutions provider for North America and beyond, has implemented 8×8 cloud communications across its geographically distributed organization, which spans 14 locations in Michigan, Ohio, Indiana, Kentucky, Tennessee, Mississippi and Ontario, Canada. Continue reading Transportation Services Provider KC Integrated Services Protects Business Continuity Throughout Distributed Enterprise With 8×8 Cloud Unified Communications

CA Technologies Delivers New Solution to Reduce Downtime and Respond to Business Change

PRESS RELEASE: CA Technologies announced a new version of CA Workload Automation iDash to help customers predict and prevent potential problems across mainframe, distributed and cloud environments and reduce IT downtime. New predictive analytics are designed to give IT departments the intelligence needed for optimum management and control of workload priorities in the dynamic data center, allowing them to adapt to rapidly changing enterprise demands and opportunities. Continue reading CA Technologies Delivers New Solution to Reduce Downtime and Respond to Business Change