Indosoft offers Zendesk integration for Q-Suite, its multi-channel contact center solution for Asterisk

PRESS RELEASE: Indosoft Inc., developers of Q-Suite, the industry leading contact centre software for Asterisk, announces the availability of integration to Zendesk, an easy-to-use help desk solution for customer service. This integration will allow use of Zendesk with Q-Suite’s advanced multi-channel ACD, available for setting up Asterisk based contact centres. Continue reading Indosoft offers Zendesk integration for Q-Suite, its multi-channel contact center solution for Asterisk

Aspect Software Introduces Jim Haskin as Senior Vice President and Chief Information Officer

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced the appointment of Jim Haskin as Senior Vice President and Chief Information Officer of the company. Haskin, a 20-year industry veteran is tasked with technology leadership vital to Aspect’s cloud transformation and growth strategy. Continue reading Aspect Software Introduces Jim Haskin as Senior Vice President and Chief Information Officer

Transportation Services Provider KC Integrated Services Protects Business Continuity Throughout Distributed Enterprise With 8×8 Cloud Unified Communications

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions announced that KC Integrated Services, a full-service transportation and supply chain solutions provider for North America and beyond, has implemented 8×8 cloud communications across its geographically distributed organization, which spans 14 locations in Michigan, Ohio, Indiana, Kentucky, Tennessee, Mississippi and Ontario, Canada. Continue reading Transportation Services Provider KC Integrated Services Protects Business Continuity Throughout Distributed Enterprise With 8×8 Cloud Unified Communications