eg solutions launches new enhanced operational intelligence® v8.0 software suite for effective back office workforce optimisation

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PRESS RELEASE: eg solutions, a leading global back office workforce optimisation software company, has launched eg operational intelligence® v8.0, at an exclusive event at 30 St Mary Axe on March 25th 2014. Continue reading eg solutions launches new enhanced operational intelligence® v8.0 software suite for effective back office workforce optimisation

eg solutions wins contract with existing global bank customer

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PRESS RELEASE: eg solutions plc, the back office optimisation software company, is pleased to announce that it has won a licence contract, in conjunction with its strategic partner, Aspect Software Inc., with an existing global bank customer for the further deployment of the eg operational intelligence® software suite . Continue reading eg solutions wins contract with existing global bank customer

Think Money Group improves customer contact centre performance with Sabio and Avaya

Avaya LogoPRESS RELEASE: Innovative financial services provider Think Money Group is working with Sabio to deploy a best practice customer contact solution to further improve service provision for the Group’s 175,000 plus customer base. Think Money Group uses Sabio in each of its four business areas – debt advice and solutions, insurance broking, loans and mortgages and the innovative thinkmoney Personal Account. Continue reading Think Money Group improves customer contact centre performance with Sabio and Avaya

Jacada Selected by Major US Communications Provider to Deliver New Sales Agent Desktop Solution

PRESS RELEASE: Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship with one of the largest US-based communications providers for the implementation of a new sales agent’s desktop project. Jacada solutions are expected to simplify order entry, average call handling time, and training time to improve customer experience. Continue reading Jacada Selected by Major US Communications Provider to Deliver New Sales Agent Desktop Solution

Verteda Limited acquires Agilysys (Europe) Limited

PRESS RELEASE: Verteda Limited, formerly Agilysys (Europe) Ltd, a leading provider of innovative hospitality software solutions and services across EMEA, today announced the outright purchase of the existing EMEA business and entry into a multi-year EMEA distribution agreement pursuant to which Verteda will be the exclusive UK distributor of the Agilysys InfoGenesis™ POS, a point-of-sale system; Agilysys Eatec®, an inventory & procurement system; and the Agilysys Workforce Management Solution™. Continue reading Verteda Limited acquires Agilysys (Europe) Limited

ICMI Recognizes Callzilla as a 2014 Global Contact Center Award Finalist for Best Outsourcing Partnership

PRESS RELEASE: Following a highly competitive application process, the International Customer Management Institute (ICMI) selected Callzilla, the leader in Hispanic Customer Engagement and their client, Rosetta Stone, as a finalist for Best Contact Center Outsourcing Partnership award category. Winners will be announced at the Annual Global Contact Center Awards Dinner on May 7th in San Diego. The evening’s award festivities are sponsored by Voiance, iQor and HireIQ. Continue reading ICMI Recognizes Callzilla as a 2014 Global Contact Center Award Finalist for Best Outsourcing Partnership

ChatBee Live Chat Service Shakes Up the Market by Launching Pay Per Chat Service

PRESS RELEASE: ChatBee Live Chat Outsourcing Service are pleased to introduce the innovative Pay per Chat Service designed to help even the smallest of businesses benefit from live chat service. The importance of conversion rates for small businesses cannot be neglected and ChatBee can help in increasing them significantly. Continue reading ChatBee Live Chat Service Shakes Up the Market by Launching Pay Per Chat Service

Frost and Sullivan Study Highlights TalkTalk’s Use of Nexidia to Leverage Big Data, Expand Reach of Interaction Analytics

PRESS RELEASE: Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced a new Frost & Sullivan case study that highlights TalkTalk’s use of Nexidia to harness the power of big data, including analyzing traditional customer interaction data, to gain a more sophisticated and holistic customer view, which has enabled a range of operational and customer insights. Continue reading Frost and Sullivan Study Highlights TalkTalk’s Use of Nexidia to Leverage Big Data, Expand Reach of Interaction Analytics