TantaComm Announces First Quarter Release for Contact Center Interaction Recording and Workforce Management

PRESS RELEASE: TantaComm, a leader in interaction recording and quality and performance management applications, has added a new product and several new features with their Q1 2014 product release announced today. The new product, Manage powered by Aspect®, was announced last quarter and shown at the Enterprise Connect show in March in Orlando, Florida. Continue reading TantaComm Announces First Quarter Release for Contact Center Interaction Recording and Workforce Management

Virtual Hold Technology® Releases Call Center ROI Calculator Powered By Data Collected From 500 Million Customer Calls

PRESS RELEASE: Virtual Hold Technology® (VHT), a global leader in multichannel callback solutions, today announced the release of an online Return On Investment (ROI) calculator to provide companies with estimations on annual savings through call center enhancements based on solutions from VHT. Continue reading Virtual Hold Technology® Releases Call Center ROI Calculator Powered By Data Collected From 500 Million Customer Calls

CallMiner Adds Key Talent to Executive Staff

PRESS RELEASE: CallMiner, the leader in speech and voice of the customer analytics solutions for contact centers, announced today the addition of two new executives to the company’s management team. The new talent is uniquely positioned to ensure CallMiner’s continued success as the company begins an aggressive global expansion. Continue reading CallMiner Adds Key Talent to Executive Staff

ShoreTel Awarded 5-Star Rating in CRN’s 2014 Partner Program Guide

PRESS RELEASE: ShoreTel®, the leading provider of brilliantly simple phone systems and unified communications (UC) solutions for the cloud and premises, today announced it has been awarded a 5-Star rating in the CRN 2014 Partner Program Guide. The annual directory is the definitive listing of technology vendors that service solution providers or provide products through the IT channel. The 5-Star Partner Program rating recognizes an elite subset of companies that offer solution providers the best partnering elements in their channel programs. Continue reading ShoreTel Awarded 5-Star Rating in CRN’s 2014 Partner Program Guide