TEOCO pioneers Big Data in Service Assurance with Netrac 8

PRESS RELEASE: TEOCO, the leading provider of assurance and analytics solutions to Communications Service Providers (CSPs) worldwide, announced the release of Netrac 8.0. The latest version of TEOCO’s flagship Service Assurance solution includes major data processing and storage enhancements to boost operators’ efficiency and Quality of Service (QoS). Continue reading TEOCO pioneers Big Data in Service Assurance with Netrac 8

Aspect Software Introduces Integrated Voice Solutions Into Its North America Channel Partner Program

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office solutions, and award-winning cloud solutions, today announced that Integrated Voice Solutions (IVS) will be joining the company’s North America channel partner program. A long-time partner of Voxeo, an Aspect company, IVS will now be including Aspect’s interaction management solutions in its portfolio to deliver large on-premise and hosted enterprise applications. Continue reading Aspect Software Introduces Integrated Voice Solutions Into Its North America Channel Partner Program

Contact Solutions Releases Results of Survey Examining the Silos in Mobile Customer Care

PRESS RELEASE: Contact Solutions, a leading provider of cloud-based and mobile customer self-service solutions, today released the results of a breakthrough mobile survey, “What Can I Do For U?” The survey, conducted in late 2013 and taken by more than 1,200 consumers, set out to examine customer satisfaction and adoption rates of mobile customer service tools. Continue reading Contact Solutions Releases Results of Survey Examining the Silos in Mobile Customer Care