Hat-Trick of Major Contract Wins for SpeechStorm

PRESS RELEASE: Leader in mobile and voice customer service, SpeechStorm, today announces three major contract wins in the European mobile communications and global logistics sectors, and with a major US service provider for its personalized call-handling, self-service and secure payment customer service solutions. The value of the deals cannot be disclosed. Continue reading Hat-Trick of Major Contract Wins for SpeechStorm

SpeechStorm Signs First Major US Customer

PRESS RELEASE: Leader in mobile and voice customer service, SpeechStorm, has signed a contract with its first US customer, a nationwide service provider and household name, which has selected SpeechStorm’s Secure Payments solution to capture customer credit card payments securely and efficiently in its contact centres. The value of the deal cannot be disclosed. Continue reading SpeechStorm Signs First Major US Customer

WDS launches “Self-Care Express” to provide regional mobile operators and MVNOs an immediate online self-care solution

PRESS RELEASE: WDS, A Xerox Company, a leader in customer care automation, analysis and knowledge management, has launched Self-Care Express, a knowledge service package to help regional mobile operators and MVNOs (Mobile Virtual Network Operators) deliver an improved online self-care experience for their customers. Continue reading WDS launches “Self-Care Express” to provide regional mobile operators and MVNOs an immediate online self-care solution

TELUS selects Enghouse Interactive to Support Cloud Contact Centers in Canada

EnghousePRESS RELEASE: Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, is pleased to announce that TELUS has selected Enghouse Interactive’s Contact Center: Service Provider (CCSP) Cloud solution to support contact center services in Canada. Continue reading TELUS selects Enghouse Interactive to Support Cloud Contact Centers in Canada

Transformation success secures contract extension for Serco

PRESS RELEASE: Serco, the international services company, has secured a four year contract extension worth £20 million with the London Borough of Enfield for the provision of ICT services and related delivery programmes. This new agreement has the potential to include additional projects in areas of transformation and innovation, extending the strategic partnership until the end of September 2019. Continue reading Transformation success secures contract extension for Serco

52% of Consumers Prefer Text Conversations with Support Reps Over Their Current Support Method

PRESS RELEASE: HeyWire Business, the leading enterprise mobile messaging service, today announced the results of recent consumer customer support preference study. The survey of more than 700 consumers found that over half of respondents – 52 percent – would be likely to text with a live customer support agent, and that the same percentage would prefer texting to talk with a live customer service rep, instead of their current method of reaching customer support. These results confirm the growth of text messaging as a preferred means of communication for consumers of all ages. Continue reading 52% of Consumers Prefer Text Conversations with Support Reps Over Their Current Support Method