SAV Credit chooses Aspect Software’s Workforce Management following acquisition

aspect-logo-std-full-RGBPRESS RELEASE: Leading store card and credit card provider SAV Credit has chosen Aspect Workforce Management (WFM) version 8.0 for its new Leeds-based contact centre. Aspect Software’s (Aspect) technology will enable SAV Credit to effectively manage its agents for improved efficiency and productivity, as it incorporates its first in-house contact centre into its business. Continue reading SAV Credit chooses Aspect Software’s Workforce Management following acquisition

Proximity Communications Transforms INPS’ Customer Experience with UK wide ShoreTel based UC, Contact Centre and Mobility solution

PRESS RELEASE: Proximity Solutions, a multi-award winning Unified Communications and Managed Service Provider, has today announced that INPS has transformed its customer services, following the successful deployment of its UK wide ShoreTel Unified Communications, Contact Centre and Mobility solution. Continue reading Proximity Communications Transforms INPS’ Customer Experience with UK wide ShoreTel based UC, Contact Centre and Mobility solution

Coca-Cola Amatil unifies business with IBM cloud hub in Sydney

PRESS RELEASE: IBM announced it has signed a five-year multimillion dollar cloud agreement with Coca-Cola Amatil (CCA). The cloud project will streamline CCA’s operations and processes across the South Pacific region and is expected to drive significant operational costs out of the business. Continue reading Coca-Cola Amatil unifies business with IBM cloud hub in Sydney

Salix Homes Deploys SmartVoice ViewPoint To Enhance Service Delivery To Residents

PRESS RELEASE: Salix Homes, the award-winning social housing provider, is deploying SmartVoice ViewPoint, a cost-effective customer feedback solution from Sinclair Voicenet. The new system will enable Salix Homes to gain a greater understanding of satisfaction levels and enhance service delivery to residents living in more than 8,500 properties across central Salford. The system is being deployed without requiring any capital outlay on a per survey basis. Continue reading Salix Homes Deploys SmartVoice ViewPoint To Enhance Service Delivery To Residents

Coversure chooses Callstream for PCI compliance

PRESS RELEASE: Coversure Insurance Services, the UK’s only insurance broker franchise, today announced that it will use technology from Callstream to ensure its 100 regional franchise offices comply with the highest PCI-DSS requirements over data security when taking credit card payments, without jeopardising FCA compliance. Continue reading Coversure chooses Callstream for PCI compliance