Cleveland Indians Trade-Up to ShoreTel Communications Platform for Ease of Use and Higher Productivity

PRESS RELEASE: ShoreTel®, the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, today announced the Cleveland Indians have selected ShoreTel for its downtown Progressive Field stadium, front office, call center operations and spring training facility in Goodyear, Ariz. The ShoreTel unified communications platform is displacing an Avaya PBX to bring improved communications for staff and fans. Continue reading Cleveland Indians Trade-Up to ShoreTel Communications Platform for Ease of Use and Higher Productivity

WorldPay and ZNAP agree global partnership to offer customers greater choice on global mobile payments

PRESS RELEASE: WorldPay, a global leader in payment processing, risk and alternative payments, and ZNAP™, the mobile business platform, have agreed a global partnership which will enable multi-channel commerce for new and existing businesses. The joint offering has already been deployed by the Rugby Football Union (RFU) at Twickenham Stadium. Continue reading WorldPay and ZNAP agree global partnership to offer customers greater choice on global mobile payments

Dorset Fire and Rescue Service address health and safety requirement with PageOne’s Trio Lone Worker Device

PRESS RELEASE: PageOne Communications, a leading provider of critical messaging solutions to the public and private sectors, today announced that Dorset Fire and Rescue Service (DFRS) has selected its Trio lone worker device to help ensure the safety and security of their field-based staff. Implementing the Trio device is helping DFRS protect staff working alone who may potentially be at risk, whilst also adhering to vital health and safety requirements. Continue reading Dorset Fire and Rescue Service address health and safety requirement with PageOne’s Trio Lone Worker Device

Frost & Sullivan Lauds VoltDelta for being a Prolific and Specialist Hosted IVR Vendor

PRESS RELEASE: Based on its recent analysis of the hosted interactive voice response (IVR) market, Frost & Sullivan recognizes VoltDelta with the 2013 North America Frost & Sullivan Award for Enabling Technology. VoltDelta offers enhanced and highly customizable hosted IVR solutions that reside on its own platform, thereby earning it a substantial and growing share in the large but fragmented hosted IVR marketplace. Continue reading Frost & Sullivan Lauds VoltDelta for being a Prolific and Specialist Hosted IVR Vendor

Voxbone Selected to Connect Cloud Communication Platform, VoxImplant, to Local Telephone Networks

PRESS RELEASE: Zingaya, provider of VoxImplant, the real-time communication platform for mobile and Web app developers, has selected Voxbone to help its customers connect to local telephone networks around the world. VoxImplant provides voice and video communication services for many types of applications including softphones, click-to-call, automated surveys, cloud contact center or PBX, cloud IVR, call tracking, and much more. Continue reading Voxbone Selected to Connect Cloud Communication Platform, VoxImplant, to Local Telephone Networks

Contact centres rapidly moving to the cloud to deliver powerful customer experiences

NVM logo jpgPRESS RELEASE: New research confirms the compelling business proposition of cloud contact centres, as businesses rapidly move away from traditional on-premise solutions. NewVoiceMedia, a global provider of cloud contact centre solutions, is leading this transition, driving a customer services’ revolution. Continue reading Contact centres rapidly moving to the cloud to deliver powerful customer experiences

‘Too much efficiency is not actually efficient’ – new white paper

PRESS RELEASE: Serco Consulting’s Director of Service Solutions Delivery, Keith White, launches his latest white paper, ‘Too much efficiency is not actually efficient’. This paper discusses the importance of companies with shared service operations targeting effectiveness instead of efficiency, and focusing on delivering flexibility in the face of constant change. Continue reading ‘Too much efficiency is not actually efficient’ – new white paper