Increasing customer retention through the voice channel

tripudio-global-telecoms-solutionsBLOG: So you’ve created a perfect website to advertise your products and a have great in house team driving the brand forward, but what happens when your customer needs to contact you? In an ever evolving marketplace, the traditional voice channel is still by far the most prevailing mechanism of contact. Around 63% of UK consumers prefer to pick up the phone when in need of customer support. Being able to process these queries competently is essential to customer satisfaction and ultimately customer retention. Continue reading Increasing customer retention through the voice channel

Dunstan Thomas rolls out Imago Self Direct for D2C platforms targeting burgeoning pre and at-retirement market

PRESS RELEASE: Dunstan Thomas, the retirement market’s IT solutions provider, today rolled out a new suite of online tools aimed at the Direct to Consumer (D2C) platform market called Imago Self Direct. This toolset, which is built on top of its mature and robust Imago Front Office platform, was built following extensive consumer research which Dunstan Thomas commissioned the Lancaster University School of Management to carry out over last summer. Continue reading Dunstan Thomas rolls out Imago Self Direct for D2C platforms targeting burgeoning pre and at-retirement market

Zendesk Acquires Live Chat Leader Zopim

PRESS RELEASE: Zendesk, Inc. announced today that it has acquired Zopim Technologies Pte Ltd, a Singapore-based leading provider of live chat software, to expand the chat capabilities of its customer service platform. The acquisition will provide customers of both companies with new options for purchasing and using Zendesk and Zopim together. Continue reading Zendesk Acquires Live Chat Leader Zopim

CSL Appoints Lavastorm Analytics Engine to Analyze Customer Feedback in Real-Time and Win Customer Advocates

PRESS RELEASE: Lavastorm Analytics, a leading global data management and analytics software company, announced today that CSL Limited (CSL), Hong Kong’s first mobile network operator, has chosen the Lavastorm Analytics Engine to provide agile analytic, data integration and extract, transform, and load (ETL) capabilities for its net promoter score (NPS) initiative, dubbed “Yan Hei.” Lavastorm’s software helps to provide CSL’s customer service, sales, and operations teams with real-time customer feedback. Continue reading CSL Appoints Lavastorm Analytics Engine to Analyze Customer Feedback in Real-Time and Win Customer Advocates