Intelecom adds Silent Monitoring and Enhanced Media Archive Functionality to Connect its Multichannel Cloud Contact Centre

PRESS RELEASE: Intelecom Group AS, today announced the latest release of Connect, its multichannel cloud based contact centre solution. The new release sees enhanced functionality for Connect Control the management and reporting portal of Connect, which now includes Silent Monitoring of agent telephone calls in real time. In addition the Connect Media Archive module has been extended to cover the storing and retrieval of web Chat Conversations to help resolve customer queries and identify required service changes. Continue reading Intelecom adds Silent Monitoring and Enhanced Media Archive Functionality to Connect its Multichannel Cloud Contact Centre

Genesys Offers 30-Day Free Trial of Premier Edition

Geneys_logoPRESS RELEASE: Genesys, a leading provider of multi-channel customer experience and contact centre solutions, today announced a free 30-day trial for the Genesys Premier Edition – Virtual Contact Center (VCC), an industry-leading cloud offering designed to enable small and mid-size contact centres of up to 250 seats to deliver exceptional, high-value customer experiences from the cloud. Continue reading Genesys Offers 30-Day Free Trial of Premier Edition

Gartner Names DataSource One of the ‘Cool Vendors in CRM Marketing Applications’ for 2014

PRESS RELEASE: DataSource, Inc., one of America’s leading managed services providers in the marketing resource management space, announced today its recognition in the “Cool Vendors in CRM Marketing Applications” for 2014 by Gartner. Continue reading Gartner Names DataSource One of the ‘Cool Vendors in CRM Marketing Applications’ for 2014

China Everbright Bank Unleashes Genesys To Power Next Generation Customer Experience

Geneys_logoPRESS RELEASE: Genesys, a leading provider of customer experience and contact center solutions announced that China Everbright Bank (referred to as CEB below) has deployed the Enterprise Edition of the Genesys Customer Experience Platform to bring innovative customer service to the Chinese banking marketplace. CEB is using Genesys as a key platform to provide high-quality financial services to its customers via multiple channels including a new self-service video application designed to improve the customer experience. Continue reading China Everbright Bank Unleashes Genesys To Power Next Generation Customer Experience