Red Box Recorders successfully completes interoperability testing with Mitel MiVoice Business

PRESS RELEASE: Red Box Recorders, a leading voice and data recording provider, announced that version 3B of Red Box Quantify Recording Suite has achieved Mitel®-Approved Test (MAT) Recertification with Mitel MiVoice Business unified communications software. Continue reading Red Box Recorders successfully completes interoperability testing with Mitel MiVoice Business

Aspect Software and MYCOM announce partner agreement for the D-A-CH region

aspect-logo-std-full-RGBPRESS RELEASE: Leading customer contact specialist Aspect Software has announced a partnership agreement with MYCOM AG, a German provider of CRM software solutions for contact and service centers. Under the terms of the agreement, signed at the German trade show CCW 2014 in Berlin, both companies will work together to develop new business and build on existing projects in the D-A-CH region. Continue reading Aspect Software and MYCOM announce partner agreement for the D-A-CH region

OpenSpan Partners with Istmo to Improve Contact Center Performance in Brazil

PRESS RELEASE: OpenSpan, Inc., a global provider of worker optimization, activity management and automation solutions, has signed Istmo Solutions of Brazil to resell and support its desktop automation and analytics products to the Brazilian market. Based in São Paulo, Istmo is a respected technology consulting firm with a successful 17-year track record with many of the top contact center and telecommunications companies in Brazil. Continue reading OpenSpan Partners with Istmo to Improve Contact Center Performance in Brazil

Intelliverse Adds Gamification Feature to IntelliConnection Sales Acceleration Software

PRESS RELEASE: Intelliverse, a global leader in sales acceleration software, announces a new gamification element as part of its IntelliConnection Sales Automation Application. The IntelliConnection software provides the entire sales team with real-time metrics and statistics as well as the rankings of both individuals and teams. This feature invites a degree of friendly competition to the workplace, resulting in increased productivity. Continue reading Intelliverse Adds Gamification Feature to IntelliConnection Sales Acceleration Software

Confirmit’s EVP of Product Management Named 2014 Technology Trendsetter by SURVEY Magazine

PRESS RELEASE: In its March issue, SURVEY Magazine presented its 2014 Top Technology Trendsetters. This year’s list featured 12 technology leaders changing the research industry, including Terry Lawlor, Confirmit’s EVP of Product Management. Continue reading Confirmit’s EVP of Product Management Named 2014 Technology Trendsetter by SURVEY Magazine