Managed Care Health Plan Implementing Verint Workforce Management Solution for Back-Office and Contact Center Operations

Verint LogoPRESS RELEASE: Verint® Systems Inc. announced that a managed care health plan provider is implementing itsImpact 360® Workforce Management™ (WFM) in a number of its back-office and contact center operations[1]. The software—which includes advanced solutions for staff forecasting and scheduling, scorecards and strategic desktop and process analytics—will help the organization plan, forecast demand and build more accurate staffing models to effectively manage resources and workflow, reduce costs and increase productivity. Continue reading Managed Care Health Plan Implementing Verint Workforce Management Solution for Back-Office and Contact Center Operations

inContact Announces First 2014 Release of Award-Winning Cloud Contact Center Software

inContact-hi-rezPRESS RELEASE: inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announced the first of two major platform enhancements in 2014. The latest enhancements to inContact’s all-in-one cloud suite are designed to help companies combine customer insight and technology to create breakthrough moments across multiple service interactions in the customer journey. Continue reading inContact Announces First 2014 Release of Award-Winning Cloud Contact Center Software

ASC kicks off its 50th anniversary year with new achievements and continued excellence

PRESS RELEASE: ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, today announced continued business evolution in the first quarter of 2014, marked by a substantial increase in demand. Continue reading ASC kicks off its 50th anniversary year with new achievements and continued excellence

Global Professional Association Selects inContact to Support Multichannel Contact Center Operations

inContact-hi-rezPRESS RELEASE: inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announced that one of the world’s largest organizations of business professionals has selected inContact to unify contact center operations across three contact center locations and at-home agents. Continue reading Global Professional Association Selects inContact to Support Multichannel Contact Center Operations