Interactive Intelligence to Acquire OrgSpan

ININ logoPRESS RELEASE: Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has entered into a letter of intent to acquire OrgSpan Inc., a privately held company that offers cloud-based enterprise social communications solutions. Continue reading Interactive Intelligence to Acquire OrgSpan

Enghouse Interactive Releases Version 9.0 of its Enterprise Contact Centre

EnghousePRESS RELEASE: Enghouse Interactive, developer of a comprehensive portfolio of unified communications and contact center solutions, announces the release of version 9.0 of its flagship Enghouse Contact Center: Enterprise product or CCE (formerly Syntellect CIM). CCE is a highly scalable multi-channel contact center solution for mid and large size enterprises and can be deployed on premise or in private and hybrid Cloud configurations. Continue reading Enghouse Interactive Releases Version 9.0 of its Enterprise Contact Centre

Bright House Networks Deploys Cisco Network Convergence System to Offer Cloud-Based Business and Residential Services

PRESS RELEASE: Cisco announced today that Bright House Networks, the sixth-largest owner and operator of cable systems in the United States, has deployed the Cisco® Network Convergence System (NCS), a network fabric family designed to serve as the foundation of a massively scalable, smarter and more adaptable Internet. Continue reading Bright House Networks Deploys Cisco Network Convergence System to Offer Cloud-Based Business and Residential Services

Intermedia appoints new UK sales director

PRESS RELEASE: Intermedia, the world’s largest one-stop shop for cloud IT services and business applications, including hosted Microsoft Exchange, archiving and backup, collaboration and file management, has appointed Aidan Simister as its new UK director of sales following the company’s recently announced growth strategy and the acquisition of SaaSID. Continue reading Intermedia appoints new UK sales director

NEC Australia transforms contact centres into the cloud

PRESS RELEASE: NEC Australia, a leading technology solutions and services provider, today begins transforming the enterprise contact centre with Australian-hosted subscription-based Cloud Contact Centre solutions that enables agile customer service, unifies multiple contact centres and improves control over costs. Continue reading NEC Australia transforms contact centres into the cloud

STARTEK Awarded a 2014 CRM Excellence Award Presented by CUSTOMER Magazine

PRESS RELEASE: STARTEK announced today that TMC, a global, integrated media company, has named STARTEK as a recipient of a 2014 CRM Excellence Award, presented by CUSTOMER magazine. CUSTOMER has been the premier publication in the CRM, contact center and teleservices industries since 1982. Continue reading STARTEK Awarded a 2014 CRM Excellence Award Presented by CUSTOMER Magazine