Firstsource and BSkyB Partnership wins Outsourcing Excellence Award 2014

PRESS RELEASE: Firstsource Solutions, a leading global provider of business process outsourcing (BPO) services, has won the Outsourcing Centre’s Outsourcing Excellence Award 2014 for Best Partnership with its client BSkyB, the UK’s leading entertainment and communications company. Continue reading Firstsource and BSkyB Partnership wins Outsourcing Excellence Award 2014

Azzurri brings Eptica email and knowledge management capabilities to Callmedia contact centres

azzurri logoPRESS RELEASE: Azzurri Communications, the UK’s leading independent provider of cloud and managed communication services, has today launched the Eptica Connector for its Callmedia multi-channel contact centre solution. The Eptica Connector enables Azzurri to seamlessly integrate the email and knowledge management capabilities of Eptica’s market leading multichannel customer engagement suite with any contact centre, either as an on-premise solution, an Azzurri managed service, or as an option in the newly-launched ICON Communicate cloud. Continue reading Azzurri brings Eptica email and knowledge management capabilities to Callmedia contact centres

Inside Sales Organisations Can Rapidly Improve Sales Results with Noble® for Sales Cloud Fast Start

NobleLogo_whiteBkgd_notagline-WebPRESS RELEASE: Noble Systems, a global leader in unified contact centre technology solutions, announces the launch of its Noble® for Sales Cloud Fast Start solution. Noble for Sales Cloud provides integration between the Noble® Enterprise contact centre platform and the world’s leading enterprise cloud computing and CRM platform, from Salesforce.com – allowing inside sales departments to generate more contacts and achieve improved efficiency and productivity. Continue reading Inside Sales Organisations Can Rapidly Improve Sales Results with Noble® for Sales Cloud Fast Start

Verint Impact 360 Speech Analytics Helps Shanghai Unicom Listen and Take Action Based on the Voice of Its Customers

Verint LogoPRESS RELEASE: Verint® Systems Inc. announced that Shanghai Unicom, a subsidiary of China Unicom—a leading telecommunications carrier in China—is gaining continued value, following its implementation of Impact 360® Speech Analytics™. The organization uses the software to help uncover underlying customer issues and key drivers of calls into its contact centre. Continue reading Verint Impact 360 Speech Analytics Helps Shanghai Unicom Listen and Take Action Based on the Voice of Its Customers

Vizolution launches into pension market as solution to advice issues

Vizolution logoPRESS RELEASE: Vizolution has launched its screen sharing solution vScreen into the pensions sector as a solution for the 13 million people promised free and impartial advice by the Chancellor in the recent budget announcement. As part of his shake up of the annuity market, the Chancellor promised that that all people on defined contribution plans will no longer be forced to buy an annuity. Under these plans, he promised that everyone will be offered free and impartial advice. Continue reading Vizolution launches into pension market as solution to advice issues

unblu receives patent protection for 3rd generation co-browsing technology

unbluPRESS RELEASE: unblu inc. a leader in live web customer engagement technology, announced today that the US patent office granted the company a patent vital for the development of latest generation co-browsing technology. The patent is listed under publication number US 8397154 and is called “Remotely controlling a browser program”. Continue reading unblu receives patent protection for 3rd generation co-browsing technology

PetSafe® Advances Customer Care With Aspect Software, Adds Social Media and Omni-Channel Capabilities

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office solutions, and award-winning cloud solutions, today announced PetSafe®, an industry brand leader in the development of innovative pet behavioral, containment, and lifestyle product solutions and services, will deploy cloud-based social customer care solution, Aspect Social, as well as Aspect’s full suite of integrated contact centre and workforce optimization solutions. Continue reading PetSafe® Advances Customer Care With Aspect Software, Adds Social Media and Omni-Channel Capabilities

Multi-State Law Firm McDonnell and Associates Reduces Costs, Enables Mobility and Improves Efficiency with 8×8 Cloud Communications

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions, today announced that McDonnell and Associates, a multi-state, general practice law firm, is connecting seven offices and dozens of remote workers using 8×8 Virtual Office cloud communications services. The firm transitioned from an on-premise key telephone system to 8×8’s cloud-based platform in less than 30 days and has seen a dramatic reduction in its telephony maintenance costs and improvement in employee efficiency as a result. Continue reading Multi-State Law Firm McDonnell and Associates Reduces Costs, Enables Mobility and Improves Efficiency with 8×8 Cloud Communications