AOMi has agreed to acquire RedOwl as part of expansion strategy

AOM_Int_2colPRESS RELEASE: Active Operations Management International (AOMi) has agreed to acquire RedOwl Technology Ltd in an all shares-based transaction, as part of its ongoing strategy to increase growth and become recognised as the defining software and method for workforce optimisation. Continue reading AOMi has agreed to acquire RedOwl as part of expansion strategy

Lacoste Selects Manhattan Associates to Power Omni-Channel Retail Operation

Manhattan Associates, Inc., announced that Lacoste, the global fashion brand, has selected Manhattan Associates’ Enterprise Order Management solution to orchestrate its omni-channel retail operations and facilitate the company’s continued growth. With Manhattan’s technology, Lacoste will be able to deliver a consistent brand and unified shopping experience to its customers. The technology will provide Lacoste Customer Service Representatives – initially in the Call Center – with a single view of customer transactions and network wide inventory, whilst giving shoppers control of when, where and how they receive goods. Continue reading Lacoste Selects Manhattan Associates to Power Omni-Channel Retail Operation

Orange Business Services helps Haier upgrade customer service with cloud computing

PRESS RELEASE: Orange Business Services has won a three-year contract with Haier in China to implement and manage Flexible Computing Premium, a cloud computing solution. The initial deployment will allow Haier’s headquarters in China to connect with its after-sale service center in India over a cloud-based platform, enabling users to access business-critical applications anywhere, anytime. Continue reading Orange Business Services helps Haier upgrade customer service with cloud computing

NewVoiceMedia launches innovative mobile solution to revolutionise sales and service performance

NVM logo jpgPRESS RELEASE: Leading cloud contact centre vendor NewVoiceMedia announces the integration of its ContactWorld solutions with Salesforce1 Mobile. Working seamlessly with the Salesforce1 Mobile App, all solutions now enable field sales and service agents to connect with customers and prospects worldwide from any location, transforming the experience for both the customer and agent. Continue reading NewVoiceMedia launches innovative mobile solution to revolutionise sales and service performance

LiveOps Brings Two Powerful, Packaged Cloud Contact Center Applications to Salesforce.com AppExchange

PRESS RELEASE: LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced two new packaged applications for Salesforce users at the Salesforce1 World Tour – Chicago. LiveOps Voice Advantage and LiveOps Outbound Advantage, now listed on AppExchange, bring the power of inbound and outbound voice interactions to Salesforce users. Continue reading LiveOps Brings Two Powerful, Packaged Cloud Contact Center Applications to Salesforce.com AppExchange