AOMi has agreed to acquire RedOwl as part of expansion strategy

AOM_Int_2colPRESS RELEASE: Active Operations Management International (AOMi) has agreed to acquire RedOwl Technology Ltd in an all shares-based transaction, as part of its ongoing strategy to increase growth and become recognised as the defining software and method for workforce optimisation. Continue reading AOMi has agreed to acquire RedOwl as part of expansion strategy

Lacoste Selects Manhattan Associates to Power Omni-Channel Retail Operation

Manhattan Associates, Inc., announced that Lacoste, the global fashion brand, has selected Manhattan Associates’ Enterprise Order Management solution to orchestrate its omni-channel retail operations and facilitate the company’s continued growth. With Manhattan’s technology, Lacoste will be able to deliver a consistent brand and unified shopping experience to its customers. The technology will provide Lacoste Customer Service Representatives – initially in the Call Center – with a single view of customer transactions and network wide inventory, whilst giving shoppers control of when, where and how they receive goods. Continue reading Lacoste Selects Manhattan Associates to Power Omni-Channel Retail Operation

Orange Business Services helps Haier upgrade customer service with cloud computing

PRESS RELEASE: Orange Business Services has won a three-year contract with Haier in China to implement and manage Flexible Computing Premium, a cloud computing solution. The initial deployment will allow Haier’s headquarters in China to connect with its after-sale service center in India over a cloud-based platform, enabling users to access business-critical applications anywhere, anytime. Continue reading Orange Business Services helps Haier upgrade customer service with cloud computing

NewVoiceMedia launches innovative mobile solution to revolutionise sales and service performance

NVM logo jpgPRESS RELEASE: Leading cloud contact centre vendor NewVoiceMedia announces the integration of its ContactWorld solutions with Salesforce1 Mobile. Working seamlessly with the Salesforce1 Mobile App, all solutions now enable field sales and service agents to connect with customers and prospects worldwide from any location, transforming the experience for both the customer and agent. Continue reading NewVoiceMedia launches innovative mobile solution to revolutionise sales and service performance

LiveOps Brings Two Powerful, Packaged Cloud Contact Center Applications to Salesforce.com AppExchange

PRESS RELEASE: LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced two new packaged applications for Salesforce users at the Salesforce1 World Tour – Chicago. LiveOps Voice Advantage and LiveOps Outbound Advantage, now listed on AppExchange, bring the power of inbound and outbound voice interactions to Salesforce users. Continue reading LiveOps Brings Two Powerful, Packaged Cloud Contact Center Applications to Salesforce.com AppExchange

Interactive Intelligence and AWAL Sign Partnership Agreement for Saudi Arabia

ININ logoPRESS RELEASE: Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, today announced that it has signed AWAL IT Services, a subsidiary of Saudi Telecom Company (STC), as an ‘Elite’ partner. As per the terms of the agreement, AWAL will sell, implement and service Interactive Intelligence’s contact center, unified communications, and business process automation software and solutions portfolio across all market segments and verticals in Saudi Arabia. Continue reading Interactive Intelligence and AWAL Sign Partnership Agreement for Saudi Arabia

Fonality Introduces Streamlined Pricing and Packages and Announces the General Availability of Heads Up Display (HUD) Web Client

PRESS RELEASE: Fonality, the innovative provider of business phone systems and integrated communications solutions designed to reduce the friction that slows business momentum, today announced a reimagined product portfolio which consolidates all product lines under one code base and the brand name Fonality. Starting today, it offers three streamlined editions of the solution with a choice of deployment and pricing model. Continue reading Fonality Introduces Streamlined Pricing and Packages and Announces the General Availability of Heads Up Display (HUD) Web Client

CorvisaCloud Secures $30 Million in Funding

PRESS RELEASE: Cloud-based communications provider, CorvisaCloud, LLC., today announced that it has secured $30 million in funding from parent company Novation Companies, Inc. (OTCQB: NOVC). The additional capital will be devoted to expanding CorvisaCloud’s sales, marketing and operational development efforts and potential acquisitions. The funds will also be used to accelerate product development and customer acquisition of CorvisaCloud’s CorvisaOne™ contact center software products and platform. Continue reading CorvisaCloud Secures $30 Million in Funding