Inbound Call Experts, LLC to Deploy CallMiner Speech Analytics for Improved Quality Assurance Monitoring

PRESS RELEASE: Inbound Call Experts, LLC, (ICE) a leader in premium technology services and software support and CallMiner, the market leader in speech and voice of the customer analytics solutions for contact centers, today announced that ICE will implement CallMiner Eureka, the leading speech analytics solution for improving contact center performance. In addition, ICE will also utilize CallMiner Redactor as an additional tool to maintain PCI compliance. Continue reading Inbound Call Experts, LLC to Deploy CallMiner Speech Analytics for Improved Quality Assurance Monitoring

Plum Voice’s New VoiceTrends Call Analytics Now Includes PCI Compliance

PRESS RELEASE: Plum Voice, the leading independent interactive voice response (IVR) provider, today launched an updated version of its exclusive VoiceTrends call analytics solution that now meets PCI-DSS standards to protect sensitive data while still providing rich call analytics for improving customer experience and decreasing overall customer service costs. Continue reading Plum Voice’s New VoiceTrends Call Analytics Now Includes PCI Compliance

OpenSpan Posts 12-Month Trailing Revenue Record

PRESS RELEASE: OpenSpan, Inc., a provider of innovative worker optimization, activity management and automation solutions, today announced record revenues for the trailing 12-month period ended March 2014. The company realized a 100 percent increase in the adoption of its cloud-based activity intelligence and desktop automation over the previous quarter. Continue reading OpenSpan Posts 12-Month Trailing Revenue Record

Spanlink Selected as 2014 Minnesota Business Ethics Awards Finalist

PRESS RELEASE: Spanlink Communications, a leading managed services provider for Cisco collaboration and contact center solutions announced it has been chosen as a finalist for the 2014 Minnesota Business Ethics Awards. The MBEA, organized by the Center for Ethical Business Cultures and the Society of Finance Service Professionals, recognized nine finalists within the Minnesota business community that exemplify, raise the bar and promote ethical conduct for the benefit of the workplace, marketplace and community. Continue reading Spanlink Selected as 2014 Minnesota Business Ethics Awards Finalist