Inbound Call Experts, LLC to Deploy CallMiner Speech Analytics for Improved Quality Assurance Monitoring

PRESS RELEASE: Inbound Call Experts, LLC, (ICE) a leader in premium technology services and software support and CallMiner, the market leader in speech and voice of the customer analytics solutions for contact centers, today announced that ICE will implement CallMiner Eureka, the leading speech analytics solution for improving contact center performance. In addition, ICE will also utilize CallMiner Redactor as an additional tool to maintain PCI compliance. Continue reading Inbound Call Experts, LLC to Deploy CallMiner Speech Analytics for Improved Quality Assurance Monitoring

Plum Voice’s New VoiceTrends Call Analytics Now Includes PCI Compliance

PRESS RELEASE: Plum Voice, the leading independent interactive voice response (IVR) provider, today launched an updated version of its exclusive VoiceTrends call analytics solution that now meets PCI-DSS standards to protect sensitive data while still providing rich call analytics for improving customer experience and decreasing overall customer service costs. Continue reading Plum Voice’s New VoiceTrends Call Analytics Now Includes PCI Compliance

OpenSpan Posts 12-Month Trailing Revenue Record

PRESS RELEASE: OpenSpan, Inc., a provider of innovative worker optimization, activity management and automation solutions, today announced record revenues for the trailing 12-month period ended March 2014. The company realized a 100 percent increase in the adoption of its cloud-based activity intelligence and desktop automation over the previous quarter. Continue reading OpenSpan Posts 12-Month Trailing Revenue Record

Spanlink Selected as 2014 Minnesota Business Ethics Awards Finalist

PRESS RELEASE: Spanlink Communications, a leading managed services provider for Cisco collaboration and contact center solutions announced it has been chosen as a finalist for the 2014 Minnesota Business Ethics Awards. The MBEA, organized by the Center for Ethical Business Cultures and the Society of Finance Service Professionals, recognized nine finalists within the Minnesota business community that exemplify, raise the bar and promote ethical conduct for the benefit of the workplace, marketplace and community. Continue reading Spanlink Selected as 2014 Minnesota Business Ethics Awards Finalist

Capgemini Wins “Next Generation” Process Excellence Award for its Business Process Outsourcing Services

PRESS RELEASE: Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today announced that its ‘Creating Change Friendly Environment: Lean Model Office’ approach has been awarded the “Next Generation” Process Excellence Project Award by The Process Excellence Network (PEXN). This award, presented to Capgemini’s BPO team in Poland, recognizes projects that have demonstrated significant business impact in new, cutting edge areas of process excellence. Continue reading Capgemini Wins “Next Generation” Process Excellence Award for its Business Process Outsourcing Services

Satmetrix Introduces New Cloud-based Customer Experience Management Solution ForSmall & Mid-Sized Businesses

PRESS RELEASE: Satmetrix, the world’s leading provider of Net Promoter software, today announced the availability of Satmetrix Standard, the only self-service, cloud-based solution designed specifically for small and mid-sized businesses interested in developing customer experience management (CEM) programs based on the Net Promoter Score (NPS) methodology. Continue reading Satmetrix Introduces New Cloud-based Customer Experience Management Solution ForSmall & Mid-Sized Businesses

NewWave Agrees to Long-Term Extension for Converged BSS with NetCracker

PRESS RELEASE: NetCracker Technology announced today that NewWave Communications has agreed to a long-term extension for its converged BSS and customer self-service solutions. NewWave Communications provides cable TV, broadband and voice services to consumers and businesses in the Southern and Midwestern United States. Continue reading NewWave Agrees to Long-Term Extension for Converged BSS with NetCracker

Evolve IP Offers First Certified Interoperable Mitel & Broadsoft Unified Communications (UC) Solution

PRESS RELEASE: Today Evolve IP™, The Cloud Services Company™, announced that its award-winning UC solution now integrates Mitel MiVoice 5320e, 5330e, 5340e and 5360 IP business telephones with Evolve IP’s Broadsoft-based, industry-leading unified communications and contact center software. Mitel IP business telephone-certified interoperability, a first for this line of Mitel phones, is available through Mitel’s nationwide partner channels and network of VARs. Continue reading Evolve IP Offers First Certified Interoperable Mitel & Broadsoft Unified Communications (UC) Solution